Director of Business Development

The Role: We are seeking a Director to lead our Business Development team.

Location: Windsor, ON and Ottawa, ON. We offer full time in-office and hybrid flexibility.

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.

Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.

We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

This is a newly designed role at HCC focused on leading strategic growth through B2B partnerships that embed home and auto insurance products into third-party ecosystems. This role is responsible for the ongoing management and updating of the partner prospect list, assessment and outreach to prospective partners. This role serves as the external face of HCC and the VIU by HUB brand to potential partners – understanding our embedded business model, co-creating with the CSMO solution designs both from program mechanics and financial models to drive mutually beneficial commercial agreements.

Internally, this role will collaborate with finance, webapps, operations, BI, compliance to ensure partnership solutions are viable, scalable, and compliant. Additionally, this role will support the CSMO in the partner program implementations and ongoing key partner relationships post-launch, ensuring all programs run smoothly and drive profitable business growth.

• Continue to refine and develop out the partner prospect list for embedded insurance partnerships (home and auto).
• Continue to identify high-value verticals for prospecting.
• Analyze emerging distribution trends in embedded insurance and competitive landscape to guide strategic focus.
• Build and maintain a robust pipeline of potential partners, from discovery to deal execution.

• Lead outreach, relationship building with potential partners.
• Co-design with the CSMO partner solutions aligned with the nuances of the partners’ needs and ecosystems that are mutually win‑wins.
• Collaborate with legal and finance teams to structure contracts and financial models that strike sustainable long‑term growth profitability.
• Support the CSMO in the overall business development sales cycle, from RFP submissions, initial pitch through to contract negotiations, signature and implementation.

• Work closely with internal cross‑functional teams to translate partner needs into solution requirements.
• Overall accountability of ensuring partner and HCC needs are accurately reflected in solution design and deliverables for launch.
• Main liaison with partner throughout the implementation process to ensure they are up‑to‑date on progress and any issues.
• Develop and maintain exceptional partner relationships.
• Ensure an ongoing understanding of partner needs, goals, and objectives.
• Act as the main point of contact for key partners, ensuring their needs and expectations are met.
• Address any partner challenges, resolve conflicts, and ensure smooth collaboration between our partners and all HCC teams.

• Lead all regular partner update meetings and presentations providing updates and insights on program success and seek opportunities to grow and drive incremental revenue that meets both partner and HCC’s objectives.
• Ensure partner satisfaction and retention.
• Accountable for the development and implementation of the annual partner program plan and budget that meets partner and HCC growth objectives. Ensure all annual plans align to a long‑term strategic direction and growth forecast for each key partner.
• Develop and implement ongoing program enhancements to meet growth targets.
• HCC business lead on the execution of…