Process Excellence Specialist II

Process Excellence Specialist II

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest.

As a Process Excellence Specialist II, you will be a key contributor to Affirms Shared Services team within our Operations organization. You will lead programs and coordinate cross‑functional teams to ensure operational readiness for key business changes.

• Operate as a product and process expert in business areas & pillars
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
• Monitor the effectiveness of key product work streams and make recommendations for improvement
• Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
• Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
• Maintain and utilize complex dashboards for performance insights
• Attend governance meetings with Product, Operations and Analytics on a weekly/monthly/quarterly basis
• Manage the development and implementation process of the company’s products and services
• Act as primary escalation point for Product and Engineering Leads and coordinate resolution of technical issues
• Plan, perform and implement process improvement initiatives using Lean Six Sigma methodologies
• Organize, lead and facilitate cross‑functional project teams
• Diagram, evaluate and maintain operational processes
• Design and conduct technical user acceptance testing, providing feedback and guidance to product partners to improve process performance and product quality
• Responsibilities may extend to other program management and process design areas as needed

• 3+ years of experience in Program Management, Product Operations, Business Analytics or similar functions
• Certification in Six Sigma, Project Management or Design Thinking
• Experience delivering large‑scale business changes
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
• Track record of managing and delivering successful programs, consistently meeting or exceeding timelines
• Strong analytical and problem‑solving skills, leveraging data to articulate problems, develop recommendations, and measure performance
• Experience analyzing, documenting, and mapping operational processes through workflows
• Strong understanding of regulatory requirements in financial services
• SQL experience and ability to pull data from data warehouses is a plus

Base Pay Grade: F
Equity Grade: 2
Annual base pay range: $71,000 – $91,000

• Health care coverage – affirm covers all premiums for you and your dependents
• Flexible Spending Wallets – generous stipends for technology, food, lifestyle, and family expenses
• Time off – competitive vacation and holiday schedules
• Employee Stock Purchase Plan (ESPP) – discount share purchase

Visa sponsorship is not available for this position.
Affirm is a remote‑first company; most roles are remote. Occasional office work may be required depending on role responsibilities.

Affirm is proud to provide an inclusive interview experience for all, including people with disabilities. Reasonable accommodations are available. [For U.S. positions in Los Angeles or San Francisco] qualifying applicants with arrest and conviction records are considered per the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance.