Automotive Back Parts Window Associate

Summary

The Automotive Back Parts Window Associate at 1170 Heron Rd Ottawa works in a fast-paced auto service environment and supports Automotive Licensed Technicians in locating and providing the right parts for auto repairs in the Automotive Service Centre. This role involves the use of a computerized automotive parts and service look-up systems, which includes estimates for repair orders, ordering, controlling and maintaining inventory accuracy.

Responsibilities and Tasks

Customer Service

· Responds to and handles internal and external customer inquiries, requests and concerns in a timely manner.

· Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.

Operations

· Serves Licensed Automotive Technicians and processes their requests for parts and tires.

· Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders.

· Sources and orders automotive parts, shop supplies and products through authorized suppliers.

· Follows established procedures regarding the ordering and sale of parts and tires for the Automotive Service Centre.

· Verifies correct vehicle information and parts and tires applications for look-up and ordering.

· Quotes parts and tire pricing and availability.

· Locates products in the warehouse.

· Maintains and controls accuracy of inventory, including shop specialty tools.

· Verifies accuracy of all outside orders by matching product descriptions to product numbers.

· Walks their assigned sections to understand what needs to be accomplished on a daily basis.

· Restocks parts and tire areas with stock received.

· Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.

· Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted.

· Maintains housekeeping standards of work stations and inventory area and in service reception/work area.

· Stocks shelves in storage display areas.

· Secures, warehouse area, parts and tire inventory from unauthorized persons.

· Processes returns, warranties and castings as required.

· Records lost sales.

· Reports stolen and damaged goods to Management.

· Assists in back up for telephone calls.

· Participates in meetings and all training as required and listens to feedback to improve their own abilities.

· Complies with company, store, department and Automotive Service Centre policies.

· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

· Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.

· Completes other tasks, as required.

Requirements

· Demonstrated automotive subject matter knowledge and interest.

· Basic math and typing skills.

· Good working knowledge of automotive parts lookup system.

· Ability to work under minimal supervision with computerized systems.

· Experience in a similar role, in a Canadian Tire store or Auto Service Centre, is considered an asset.

· Certified in transportation of dangerous goods training would be an asset.

Required

Skills and Abilities

Successful candidates will demonstrate the following competencies:

· Strong orientation towards customer service excellence.

· Strong belief in the Canadian Tire Values of honesty, integrity and respect.

· Ability to serve customers in a professional manner and to inspire their confidence and trust.

· Detail-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.

· Ability to work effectively in a fast-paced, customer-focused environment.

· Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.

· Ability to plan and organize daily tasks.

· Effective written and oral communication skills.

· Ability to multitask, adapt and cope with challenging and changing situations.

Potential Career Opportunities

· Next levels:
Service Advisor,…