Automotive Back Parts Window Associate

The Automotive Back Parts Window Associate at 1170 Heron Rd Ottawa works in a fast-paced auto service environment and supports Automotive Licensed Technicians in locating and providing the right parts for auto repairs in the Automotive Service Centre. This role involves the use of a computerized automotive parts and service look-up systems, which includes estimates for repair orders, ordering, controlling and maintaining inventory accuracy.

• Responds to and handles internal and external customer inquiries, requests and concerns in a timely manner.
• Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.

• Serves Licensed Automotive Technicians and processes their requests for parts and tires.
• Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders.
• Sources and orders automotive parts, shop supplies and products through authorized suppliers.
• Follows established procedures regarding the ordering and sale of parts and tires for the Automotive Service Centre.
• Verifies correct vehicle information and parts and tires applications for look-up and ordering.
• Quotes parts and tire pricing and availability.
• Locates products in the warehouse.
• Maintains and controls accuracy of inventory, including shop specialty tools.
• Verifies accuracy of all outside orders by matching product descriptions to product numbers.
• Walks their assigned sections to understand what needs to be accomplished on a daily basis.
• Restocks parts and tire areas with stock received.
• Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
• Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted.
• Maintains housekeeping standards of work stations and inventory area and in service reception/work area.
• Stocks shelves in storage display areas.
• Secures, warehouse area, parts and tire inventory from unauthorized persons.
• Processes returns, warranties and castings as required.
• Reports stolen and damaged goods to Management.
• Assists in back up for telephone calls.
• Participates in meetings and all training as required and listens to feedback to improve their own abilities.
• Complies with company, store, department and Automotive Service Centre policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

• Demonstrated automotive subject matter knowledge and interest.
• Basic math and typing skills.
• Good working knowledge of automotive parts lookup system.
• Ability to work under minimal supervision with computerized systems.
• Experience in a similar role, in a Canadian Tire store or Auto Service Centre, is considered an asset.
• Certified in transportation of dangerous goods training would be an asset.

Successful candidates will demonstrate the following competencies:

• Strong orientation towards customer service excellence
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• Strong belief in the Canadian Tire Values of honesty, integrity and respect
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• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Detail-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes
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• Ability to work effectively in a fast-paced, customer-focused environment
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• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to plan and organize daily tasks.
• Effective written and oral communication skills.
• Ability to multitask, adapt and cope with challenging and changing situations
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• Next levels:
  Service Advisor, Department Manager, Warehouse Manager and Service Manager.
• Other automotive, customer service and management opportunities in a large network of more…