Clinic Operations Lead

On-site role based in Ottawa

37.5 hours per week, Monday to Friday

Coordinate and oversee the daily activities of front-desk staff, ensuring appropriate coverage and patient flow throughout the day

Lead staff onboarding and actively coach new and current team members to ensure consistency and efficiency across roles

Provide occasional support in patient-facing administrative tasks during peak hours or staff shortages, maintaining a strong grasp of day-to-day clinic operations

Use EMR software (Telus PS Suite) and internal systems to ensure accurate patient recordkeeping, appointment scheduling, and billing support

Maintain an updated and proactive staff schedule, reporting hours for payroll in collaboration with the clinic’s finance contact

Organize supply ordering and expense tracking for both administrative and medical inventory

Participate in ongoing operational improvements to enhance clinic workflow, communication, and team coordination

Support compliance with privacy and health & safety protocols

Assist physicians with operational updates and team management matters as required

Help plan and lead internal team meetings or staff communications to ensure alignment and clarity across roles

At least 5 years of administrative experience in a clinical setting, with direct experience in a family medicine environment required

Proven ability to lead and support a small administrative team in a busy, patient-focused setting

Highly organized and capable of managing multiple priorities while maintaining attention to detail

Skilled communicator with a collaborative mindset and a proactive, problem-solving approach

Comfortable working with EMR systems; experience with Telus PS Suite is considered an asset

Education in healthcare administration, office management, or a related field is an asset but not mandatory