Front Desk Administration

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE

SUMMARY:

The role provides general administrative support for the day-to-day operations.

Accountabilities

• Respond to telephone, in person or electronic enquiries or forward to appropriate person.
• Prepare correspondence, reports, statements, forms, applications, and other documents.
• Process incoming and outgoing mail, manually or electronically.
• Photocopy and collate documents for distribution, mailing and filing.
• Send and receive messages and documents using fax machine or electronic mail.
• Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment.
• Assist in preparing meeting agendas, attend meetings, and record minutes.
• Assist with administrative procedures within MU or department.
• May draft and prepare presentations (including PowerPoint, invitations, certificates).
• May sort, process, and verify receipts, expenditures, forms, and other documents.
• May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
• Scan, sort and file documents according to established guidelines.
• Assist with other related administrative tasks when required.

Perform other work-related duties as assigned.

Critical Relationship Management

The incumbent conducts routine interactions and provides clarification of information.

Internal: MU’s team members, various leadership and management teams, clients, volunteers as required.

External:
Community members & partners, contractors, vendors, donors.

Managerial/Technical Responsibilities

Reports directly to the _____.

Direct reports: none.

Financial And Material Management

• Regular responsibility for minor financial matters and for wise use of own resources. May be authorized to handle small amounts of cash. Little input to annual budget or revenue projections.
• Authorized to spend, disburse, or collect small amounts of cash.
• Receipts all donations using software if required.

Working Conditions

• Working environment is typically in the office in generally agreeable conditions.
• May encounter upset/difficult clientele entering the building.
• Some limited travelling may require.

Education, Experience And Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Education, Qualifications And Certifications

• Completion of high school diploma. Alternative combinations of education and experience may be considered.
• Certified Office Diploma is an asset.

Experience And Knowledge

• Two years of related secretarial or administrative experience is required.
• Working basic knowledge of Office
  365 is required.
• Good oral and written communication skills.
• Ability to maintain a high level of confidentiality.
• Good decision-making and organizational skills.

Skills And Capabilities

• Good oral and written communication skills.
• Ability to maintain a high level of confidentiality.
• Good decision-making and organizational skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ability to multi-task and prioritize responsibilities (i.e., good judgement).
• Good interpersonal skills.
• Excellent organizational skills and…