Library Support Services Clerk

Position Responsibilities:

• Bibliographic services: shelf‑ready processing of materials; repairs.
• Public services including (but not limited to):
  • Assist in providing circulation and information services to the public as required by the schedule.
  • Provide circulation services, reader’s advisory, and reference and information services to the public as required by the schedule.
  • Assist users with choosing popular and recreational reading, viewing and listening choices.
  • Provide search and retrieval of requested information and present results that are clear and of appropriate scope.
  • Assist patrons to find answers to their questions about mobile devices related to internet, printing or library services (ie ebooks).
  • Perform basic troubleshooting procedures for computer hardware and peripherals.
  • Is responsible for the library (client concerns, security, closing, etc.) in the absence of senior staff.
  • Prepares statistics and reports as required.
  • Other duties consistent with job responsibilities.

• 6 months of relevant experience in a customer service, educational, or library environment.
• Understanding of computerized information services, databases and records.
• Experience with standard computer facilities: data entry, word‑processing, spreadsheets.
• Comfort in explaining the usage of common digital technology to the public.

• Work hours will vary up to 41.5 hours per pay period.
• This position is expected to be available for work on a two‑week rotation. Subject to shift availability:
• Week 1:
  Tuesday, Wednesday, and Thursday evenings;
  Friday afternoons;
  Saturday days.
• Week 2:
  Monday daytime;
  Tuesday evening;
  Wednesday + Thursday daytime.
• Potential for moderate stress performing duties when meeting deadlines or interacting with the public.
• Extended periods of working while standing and/or sitting during shelving.
• Some lifting up to 30 lbs. may be required occasionally.
• Adheres to all legislation, policies and procedures applicable to the position (e.g. Health and Safety, Human Rights, library policies, etc.).

• Type:
  Hourly
• Amount: 27.87