Patient Benefits Specialist

Responsible to actively participate in the promotion, education, and enrollment of community members into available benefit plans to help ensure healthy communities.

At Columbia Basin Health Association (CBHA) we never have to wonder whether the work we do is worthwhile. Each day we see victories and successes, big and small, in the lives of people who count on us.

Partner with Columbia Basin Health Association (CBHA) for a rewarding career. Your dream to promote health and wellness, work with passionate people, and feel accomplished for doing important work while earning a reasonable paycheck is possible with us. Be a part of a healthcare movement as you grow your career. The size and culture of the organization provides an opportunity to work closely with leadership, lead initiatives, and see the results of your hard work.

Your ability to make an impact is limited only by your passion and creativity.

Benefits Specialist $18.28 p/h - $21.48 p/h DOE with ability to go higher for highly experienced candidates.

• Promote and educate patients on the various health coverage options available in clinic and during outreach events.
• Inform patients of plan requirements to determine eligibility and enroll patients in the various insurance options available, such as Labor of Industries, the Affordable Care Plan (ACP), Medicaid/Medicare, and The Marketplace.
• Complete all required fields of initial health coverage application according to health plan requirements and submit the application prior to the end of the patient’s visit.
• Process renewal applications as directed by Director of Health Connections and provide monthly report of outcomes.
• General patient benefit duties.
• Complete appropriate forms to switch Plans and/or Primary Care Provider for patients to ensure assignment to a CBHA provider.
• Document patient encounters in patient management system daily to ensure data accuracy, track patient activity and enrollment history.
• Answer telephone inquiries pertaining to patient benefits; provide response or research information and respond back to caller within three (3) hours or next business day.
• Process weekly self-pay encounter reports to ensure patients are offered appropriate benefit plan options.
• Perform audits to catch errors or discrepancies as assigned by Director of Health Connections on ACP applications.
• Other duties as assigned.
• Promote a positive work culture and uphold clinic policies and procedures, including the WE CARE standards of behavior.
• Must uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.

• Possesses a basic level of written and verbal communication skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program.
• Ability to learn and understand the various health care plans available to patients (i.e., Labor and Industries, Affordable Care Plan (ACP, Medicaid/Medicare and The Market Place).

Ability to obtain and maintain Navigator Certification for the Washington State Healthcare Exchange.

• Ability to effectively communicate complex concepts in a clear effective manner for a general audience.
• Ability to effectively communicate information in written (including electronic) correspondence.
• Ability to effectively communicate information during informal and formal verbal presentations.
• Ability to effectively interview and gather information from patients.
• Bilingual (read, write, speak) in English and Spanish.

for a summary of our Benefits we offer!