Credit Controller and Office Administrator

Job Title:

Credit Controller & Office Administrator

Location:

Oswestry, Shropshire

Role Type:
Internal / Permanent

Role Overview

We are seeking a reliable and well-organised Credit Controller & Office Administrator to support the smooth financial and administrative operations of our accountancy practice. This is an internal, office-based role, ideal for someone who is confident managing client accounts, maintaining accurate records, and providing essential administrative support to a professional services team.

The role requires a high level of discretion, attention to detail, and the ability to communicate professionally with both colleagues and clients.

Key Responsibilities:

Credit Control & Accounts Support

Manage the firm’s credit control process, ensuring timely collection of outstanding fees

Monitor client accounts and maintain accurate debtor records

Issue invoices, statements, and payment reminders in line with agreed procedures

Liaise professionally with clients regarding payments, queries, and account reconciliations

Escalate overdue accounts where necessary and support partners with reporting

Record and allocate payments accurately

Office Administration

Provide general administrative support to the practice

Maintain client records and internal documentation, ensuring confidentiality and accuracy

Answer telephone calls and handle client enquiries in a professional manner

Manage incoming and outgoing correspondence

Support diary management, meetings, and internal coordination as required

Assist with filing, scanning, and document management (digital and physical)

Skills & Experience

Previous experience in credit control, accounts administration, or office administration

Strong attention to detail and high levels of accuracy

Confident communicator with a professional and courteous manner

Good organisational skills and the ability to manage multiple priorities

Comfortable working with accounting software and Microsoft Office

Discretion and understanding of confidentiality within a professional services environment

Desirable (but not essential)

Experience with in an accountancy practice or professional services firm

Knowledge of billing processes within accountancy or legal environments

Personal Attributes

Trustworthy and dependable

Proactive and able to work independently

Calm and professional when dealing with sensitive financial matters

Team-oriented with a positive attitude