Customer Service Representative

Berne Apparel is a manufacturer and distributor of durable work and outdoor apparel, proudly serving hardworking Americans for over 100 years. We design clothing that is made right, made to work, and made affordable, with a strong focus on quality, functionality, and sustainability.

We exist to deliver unmatched value in workwear while improving the lives of the people we meet. Our products are distributed throughout the United States through farm and home retailers, sporting goods stores, uniform resellers, and promotional product distributors. At Berne, we value hard work, teamwork, and making a meaningful impact for our customers, employees, and communities.

This is a full-time, on-site Customer Service Representative role located in Ossian, IN. The successful candidate will manage customer inquiries, process orders, and resolve issues with professionalism and efficiency. Day-to-day responsibilities include answering phone calls and emails, providing product information, managing customer accounts, troubleshooting problems, and collaborating with internal teams to ensure customer satisfaction.

• Processing orders received via phone, e-mail, fax or other methods
• Obtain customer’s needs by answering phone calls
• Address customer questions regarding inventory levels, basic product information, or general order status.
• Resolves product or service problems by clarifying the complaints of customers, determining the cause of the problem, and escalating the problem to the appropriate department.
• Contributes to team effort by accomplishing related projects as needed by management
• Protects the ethics and values of the company
• Successfully completes other job assignments related to the care and maintenance of customer accounts

• Strong communication and interpersonal skills for managing customer interactions, both written and verbal.
• Problem-solving skills and the ability to handle customer concerns effectively and efficiently.
• Organizational skills to manage customer accounts, track orders, and maintain accurate records.
• Proficiency in basic computer systems and customer relationship management (CRM) software.
• Ability to work collaboratively within a team and provide excellent service under time constraints.
• Prior experience in customer service or a related field is preferred.
• Associates degree or higher preferred
• Computer
  
  Skills:
  
  Microsoft Office Suite including Excel and Word, proficient keyboarding skills
• Medical, Dental, and Vision insurance
• Paid Time Off (PTO)
• Paid Holidays
• Supportive, team-oriented work environment

Berne Apparel is an Equal Opportunity Employer.