Customer Relationship Executive; IT Industry

Overview

Concorde Technology Group are one of the UK’s most successful independent IT Cloud & Managed Services Providers. With over 2500 customers throughout the UK, this is an opportunity to join a successful company at the right time, ahead of further growth, and to be instrumental in guiding and developing technical excellence within your sales team environment.

• Proactively generate own leads within your territory; most business will come from your own activity.
• Proactively follow up on leads generated by our marketing campaigns to supplement your own activity.
• Exhibit excellent customer‑facing skills.
• Provide management information to your Line Manager.
• Prepare quotations and bid response documentation.
• Own the end‑to‑end process around the delivery of products & services to Concorde Technology Group customers.
• Increase the scope of products and services taken by Concorde Technology Group customers.
• Ensure the highest levels of customer satisfaction through professional engagement at all times and at all levels within the customer.
• Adhere to all Concorde Technology Group processes and procedures, particularly ISO 9001 and ISO 27001 accreditation.
• Maintain a high level of knowledge around the products and services offered by Concorde Technology Group.
• Maintain a high level of knowledge of the general IT marketplace and the specific marketplace within which the named customer operates.
• Keep up‑to‑date records of all activities with regard to the named customers, including completion of customer records on the Concorde Technology Group internal CRM sales tool.

The successful candidate will have an understanding of the IT market and a strong interest in sales, preferably in the IT sector.

• Driving licence and use of a car for work.
• Instinctive sales knowledge.
• Excellent relationship skills.
• Entrepreneurial mindset.
• Winning spirit.

• Industry‑matching salary.
• Commission scheme.
• Pension scheme.
• A tailored professional and personal ongoing development plan.
• Up to 10 days of training per annum, relevant to your position.
• Participation in regular events and activities outside of work, for charity or just for fun.
• Birthdays off as a paid holiday.
• Referral scheme for bringing superstars to the business.

A career at Concorde means allowing you to shape your future. We will provide you with all the tools and support you need to be successful, including the latest in system automation technology, weekly campaigns, holidays, prizes, and team incentives.

Please send your CV together with details of salary expectation. If you’re seeking an exciting and challenging role where you can use your skills and learn new ones, whilst influencing the success of a growing business, apply now and one of our Internal Recruiters will contact you to discuss your experience and skill set.

Further information on Concorde Technology Group can be found at

Concorde Technology Group is an equal opportunities employer and welcomes applications from all sectors of the community.