Retail Keyholder; Store

Retail Keyholder (Store 0930)

Game Stop, a leading global retailer of video games, electronics, and gaming merchandise, is committed to delivering exceptional service and the latest products to customers.

As a Retail Keyholder, you will assist the store management team in supervising all store activities with moderate supervision. You will provide outstanding guest service, manage sales, maintain store cleanliness, and foster guest loyalty.

• Provide best‑in‑class guest service: greet guests, answer questions, inform about promotions and the trade‑in program, recommend items, and apply sales behaviors.
• Support the shopping environment, including visual and operational elements.
• Process purchases, returns, and Omni‑Channel orders accurately via the POS system.
• Answer phone calls promptly and courteously.
• Promote Game Stop benefits such as title reservations and Pro Rewards.
• Maintain store cleanliness, including restrooms, and ensure fixtures are in working order.
• Safeguard company assets through inventory control, loss prevention, and bank deposits.
• Conduct store inventory counts, restock merchandise, and organize products alphabetically.
• Support management in meeting sales, profit, and shrink goals; complete required administrative tasks.
• Reconcile daily business transaction totals and complete closeout paperwork.
• Check shipments for discrepancies, handle defectives/recalls, and process stock pulls.
• Inspect associates for packages and belongings during closing.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to Game Stop policies, codes of conduct, opening and closing procedures.
• Provide performance feedback to associates.

• Proof of identity and eligibility to work in the United States.
• Minimum 18 years old.
• High school diploma or equivalent.
• At least 1 year of retail sales, guest service or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move… up to 10 hours/day.

• Exceptional guest service and communication skills.
• Fluent in English; bilingual English/Spanish preferred.
• Ability to work in fast‑paced environment.
• Attendance, professional dress, and grooming expectations.
• POS computer operation and paperwork completion.
• Basic math and alphabetizing skills.
• Teamwork, self‑motivation, and timely task completion.
• Problem solving and judgment.
• Follow written and verbal instructions.
• Bank deposit safety compliance.
• Flexible schedule including nights, weekends, and holidays; minimum 3 days/week.
• Ability to handle stress and remain effective.
• Physical ability to bend, stoop, reach, climb, and lift up to 30 lbs.
• Stand and move throughout store unassisted up to 10 hours/day.

Pay: $11.91 – $14.66 per hour.

Part‑time (Entry level)

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.

Full‑time store positions may also be eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment, and may be eligible for bonuses.