Radiology Scheduling Specialist

Overview

At Mahaska Health the Radiology Scheduling Specialist plays a vital role in ensuring the smooth operation of the radiology department by managing scheduling, patient communications, and administrative workflows. This position serves as a key liaison between patients, radiologists, technologists, and other healthcare professionals to facilitate timely and accurate diagnostic imaging services.

• Schedule and confirm patient appointments for radiological exams
• Greet all patients/clients, family, caregivers, and/or visitors to the department/clinic in a friendly manner
• Answer phones and take accurate messages in a professional manner
• Address patient inquiries with professionalism and empathy
• Coordinate imaging procedures across multiple modalities (e.g., X-ray, CT, MRI)
• Optimize daily workflow to reduce patient wait times and maximize equipment usage
• Assist patients/clients, family, and/or caregivers with the completion of all necessary paperwork including, but not limited to medical history, medications, and insurance
• Maintain accurate patient records and imaging documentation
• Verify insurance coverage and obtain necessary authorizations
• Assist with billing processes and submission of claims when needed
• Provide clear instructions regarding exam preparation and follow-up
• Communicate effectively with radiologists, technologists, and nursing staff
• Monitor compliance with HIPAA and hospital safety protocols
• Support inventory management and ordering of supplies
• Handle and respond to imaging requests in a timely manner, acquiring all necessary information
• Develop effective rapport with referring healthcare practitioners
• Prepare necessary documentation including insurance verification/authorization, reports/logs, order forms, etc. in a timely manner according to federal, state, and facility-specific rules and regulations
• Consult with team members to help maintain appropriate imaging schedules taking into consideration the needs of the provider, patient/client, family, and/or caregiver; demonstrate the ability to handle changing schedules
• Provide appointment reminder phone calls to patients
• Provide assistance in patient way-finding and transportation as needed
• Present a positive service-oriented approach with patients/clients, family, caregivers, facility staff, and co-workers at all times
• Assist with the orientation of new staff, volunteers, and students
• Monitor office supply inventory
• Demonstrate an ongoing commitment to reducing costs and improving productivity in the department
• Maintain positive working relationships with the healthcare team, patient/client, family, and caregivers
• Perform necessary housekeeping to help maintain the cleanliness of the department/clinic
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems

• High school diploma or general education degree (GED)
• Two years of experience in a medical office or radiology setting preferred
• Knowledge of medical terminology and insurance processes
• Familiarity with radiology information systems (RIS) and electronic health records (EHR)
• Strong proficiency in Word, Excel, Windows, and Outlook
• Ability to organize and prioritize work, including working autonomously on assignments/projects
• Ability to write simple correspondence and effectively present information in one-on-one settings
• Demonstrate flexibility and willingness to change and learn when necessary for efficient department operations
• Ability to manage problems involving a few concrete variables in standardized situations
• Ability to perform the essential work functions of this job, with or without reasonable accommodations
• Ability to relate positively, professionally, and cooperatively with others
• Accuracy and attention to detail are essential
• Effective communication skills, both oral and written