Collections Representative

Overview

Join the CBSI Team! Credit Bureau Services of Iowa, Inc, a trusted name in consumer-friendly collections for more than 70 years, is currently seeking a Collections Representative to join our team.

This is a full-time position; salary plus bonus is commensurate with experience. Potential earnings of $40,000+ per year.

• Contacting consumers to collect payments on past-due accounts and resolve discrepancies using a supportive approach.
• Locating consumers via various databases.
• Verifying all consumers' information, including phone numbers and addresses.
• Providing excellent customer service by listening to consumers' explanations and establishing new repayment terms, if appropriate.
• Offering advice and communicating in a respectful courteous manner.
• Recording new repayment terms, when appropriate.
• Monitoring and maintaining account database.
• Complying with federal and state debt collection regulations.

• High school graduate, an associate’s or bachelor's degree; preferred.
• 1-2 years’ experience in the medical field; preferred.
• Knowledge of billing and collections procedures helpful.
• Strong attention to detail.
• Commitment to excellent customer service.
• Strong verbal and written communication skills.
• Ability to prioritize and manage multiple responsibilities.

• Competitive salary plus bonus
• Simple IRA
• Paid time off
• Family-friendly, energetic, flexible work environment
• Health Insurance, Dental and Vision Available