Vice President - Vacation

Overview

Description As a fully engaged leadership team dedicated to treating associates as part of the Fox Family.

Core Values At Fox World Travel, we operate as One Fox with a find a way mentality, leading with integrity and embracing our passion. We take pride in leading with our people-first culture by providing genuine care and concern for our associates, which in turn leads to authentic and superior customer experiences. We create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Summary Serve as a key member of the senior leadership team responsible for the overall operational performance, sales success and strategic direction of the Vacation Travel team. Continue to enhance and deploy a strategic plan focused on the client’s needs, industry challenges and deliver results that meet or exceed client expectations resulting in new and expanded business. Strategically enhance workflow by analyzing and developing processes that affect efficiency, sales success and customer services goals (Net Promoter Score, NPS).

Meet financial goals established by growing existing business and/or by seizing new opportunities. This position demands effective relationship management with clients, partners and colleagues to ensure a consistent experience for all clients. Demonstrate competence and character that inspires trust by integrating Core Values into every action and decision.

A day in the life of a Vice President – Vacation Travel at Fox may include

• Leadership and Business Partner Establishing credibility throughout the organization with leadership and associates to inspire trust. Maintaining the highest level of integrity as a representative of the company.
• Team management Managing and supporting development, collaboration, and overall effectiveness of the Vacation Travel team. Ensuring effective organization and management of team resources, budget and operations to achieve company and Vacation Travel strategic priorities and objectives. Driving priority focus, partnership, enablement, and integration in the advancement of Vacation Travel sales and service.
• Understanding and personifying the culture of the organization recognizing the formal and informal channels and networks that drive relationships and progress.
• Leveraging associate engagement opportunities to foster an inclusive work environment across all levels of the organization.
• Promoting and adhering to Core Values by integrating them into every action, decision, communication and touchpoint with associates, customers, and vendors. Building and maintaining strong partnerships with suppliers; actively participating in collaboration meetings; when necessary, participating in the securing and negotiation of identified travel partners and creating support of preferred supplier strategies.
• Actively participating on industry or supplier advisory boards; establishing key contacts across the industry in order to move the industry and Fox forward.
• Serving as the relationship partner with our industry consortium ensuring optimization of the partnership, tools, and training available.
• Providing leadership that directly and indirectly fosters an engaging environment where people are having fun, doing great work and learning every day; directing and coordinating various activities designed to promote and maintain a high level of associate engagement, inclusive of in-person, regular branch visits.
• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.

• Strategic Planning and Implementation Collaborating with the COO and Strategic Plan Team to support the Company’s success by championing strategies related to the success of Vacation Travel. Participating as a member of the Strategic Plan Team in creating and implementing the company’s strategic priorities and developing strategies to drive success.
• Championing innovations that enhance customer…