More jobs:
DT Technical Support Specialist
Job in
Oshkosh, Winnebago County, Wisconsin, 54902, USA
Listed on 2026-03-12
Listing for:
Axelon Services Corporation
Contract
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Work Schedule: 1st shift, Mon-Fri, general business hours with some flexibility.
Summary:
- Responsible for supporting enterprise organization information technology requests, incident management, and outages.
- Appropriately route problems to the correct point of contact for immediate resolution or further escalation.
- Ensure customer satisfaction and operational excellence across enterprise end users.
- Provide day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
- Work on small projects and operational tasks.
- Possess intimate knowledge of the ITIL process, ticket resolution, and stakeholder response.
- Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
- Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
- Perform foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
- Document user requests and actions in Service Now ticketing system.
- Conduct foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
- Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support.
- Contribute to helpdesk SOPs and training manuals for level I and II support.
- Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, One Drive, Teams, etc.).
- Other duties as assigned.
- Regular attendance is required.
- 9-month contract position located in Oshkosh, WI.
- Work schedule:
1st shift, Mon-Fri, general business hours with some flexibility.
- Two (2) or more years of experience in the field or in a related area.
- Experience with hardware, operating systems, ITSM, ITIL.
- Strong written and verbal communication skills, customer service, issue resolution, and problem solving.
- HS Diploma in combination with relevant certifications, or associate's degree in information technology or related field.
- Bachelor's degree in information technology or related field.
- Experience from a similar role in the manufacturing industry (not required, but preferred).
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×