Distance Learning Coordinator​/LMS System Administrator

Position: Distance Learning Coordinator / LMS System Administrator

The University of Wisconsin Oshkosh Center for Community Development, Engagement and Training (CCDET) is recruiting a staff member to perform duties related to system administration of its Cornerstone OnDemand Learning Management System (LMS); as well as distance learning coordination of online course development and delivery, monthly newsletter publications, and maintaining related website materials. This position will work in cooperation with state, county and/or other contracted trainers and training program designers.

This position requires a high degree of accuracy, excellent critical thinking skills, attention to detail, the ability to work well in a team environment, as well as being a self-initiator.

To view our UW-Oshkosh core competencies, please visit our website.

Website Development and Maintenance

• Develop and maintain the DCF/DFES/Partner Training Team webpages on the DCF server, including the Trainer’s Resource webpage and the Trainer’s Curriculum webpage.
• Ensure links within the websites are accurate and accessible.
• Administer over the DCF/DFES/Partner Training Team (PTT) SharePoint site for storage of training materials and online course content to be published in the Learning Center.

W-2/Child Support Training Times Development

• Publish the monthly edition of the W-2 Training Times newsletter using appropriate publication software.
• Publish the monthly edition of the Child Support Training Times newsletter using Microsoft Publisher or another publication software.

Maintain statistical data, and develop, run and disseminate Partner Training Team project reports.

• Compile, write, and produce regular and ad hoc reports.
• Distribute regular and ad hoc reports.

Enter and Retrieve Data for Workshops Course and Class Maintenance, Registration Management

• Enter data for workshops using Cornerstone OnDemand LMS software.
• Verify workshop information including topic, site, trainer, date, and time.
• Enter registration and completion transactions into Cornerstone OnDemand software.

Correspondence and Communication

• Assist in proofing printed and electronic materials generated by Cornerstone OnDemand LMS software.
• Modify and revise correspondence to adhere to database parameters.
• Develop, generate and send correspondence.
• Answer inquiries about workshops.
• File correspondence and registrations.
• Provide technical and customer support to other LMS users.

Troubleshooting

• Recognize discrepancies, problems, and errors to determine where enhancements or revisions must be made.

Reporting

• Use Cornerstone OnDemand Reporting to develop, revise and test reports to ensure efficiency within the CCDET registration services.

LMS (Cornerstone OnDemand) Administration and Maintenance

• Online Courses
• Publish online courses via Cornerstone OnDemand LMS.
• Provide a structure for BETA TESTING online courses before they are published to Production in the Cornerstone OnDemand Learning Center.
• Maintain and revise online courses.
• Reporting
• Use Cornerstone OnDemand Reporting to develop, revise and test reports for use in LMS data integrity efforts.
• Perform data integrity global updates in the Cornerstone OnDemand LMS
• LMS Database
• Help determine the need for database modifications at the system level.
• Assist in maintaining the structure of the Cornerstone OnDemand LMS database and security.
• Troubleshooting
• Troubleshoot software and computer issues offering technical support through phone and/or email.
• Troubleshoot and solve statewide registration problems and issues.
• Provide Cornerstone OnDemand support to DCF/DFES/Partner Training Team (PTT) projects
• Plan, schedule, implement, and evaluate registration services.

Design, develop and update online training materials using various distance learning methodologies.

• Use previously developed written training materials to produce high quality online course materials using Adobe Captivate or Articulate.
• Provide narration and closed captioning to online courses.
• Edit audio files as needed to meet project needs.
• Provide consultation on methodologies, techniques, and adult learning theory for DCF/DFES/Partner Training Team related distance learning projects.
• Collaborate and communicate with subject matter experts.
• Implement quality assurance and BETA testing for all online training developed.
• Resolve technical issues in online courses.
• Edit, update and modify existing online courses to provide updated materials.
• Coordinate with LMS registration team to publish online materials/courses.

Build and maintain relationships.

• Maintain a working knowledge of CCDET projects.
• Serve as a resource for other CCDET staff as well as partner staff, as needed.
• Under the general direction of the CCDET Executive Director, develop mutually beneficial partnerships with CCDET staff, partner staff, and UW Oshkosh staff.
• Maintain positive relationship with agency management, trainers, and staff.

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