Technical Support Specialist

Apply for the Technical Support Specialist role at J. J. Keller & Associates, Inc.

Hybrid schedule: 2 days per week in office, 2 days partit from home.

• Monday – Friday 8:00 a.m. – 4:30 p.m.
• Monday – Friday 8:30 a.m. – 5:00 p.m.

• Provides client support for Technology Solutions products/services via phone, email, chat, etc., meeting department metrics for number of calls and resolution time.
• Guides customers on the use of software applications and hardware devices.
• Independently analyzes and resolves support issues following proper troubleshooting steps and identifying underlying causes.
• Follows escalation families to deliver a seamless customer experience and enable effective resolution by the team.
• Tracks all customer interactions, including contacts, suggestions, and resolution outcomes, in tracking software.

• High School graduate or GED.
• 1+ year of customer service experience, preferably in a high‑volume environment.
• Experience supporting mobile or cloud‑based applications a plus.
• Able to learn and use a variety of software applications.
• Experience with smartphone applications.
• Strong technical aptitude and interest.

• Proficient in PC usage and able to switch seamlessly among multiple systems.
• Comfortable using a variety of applications and connected devices.
• Commitment to outstanding client service.
• Quality‑mindful and detail‑oriented.
• Ability to work in a fast‑paced environment.
• Strong problem‑solving skills.
• Professional communication skills across phone, email, chatrooms, etc.
• Empathy and de‑escalation skills.

• Starting pay of $21.50/hr.
• 17 days of PTO annually + 8 paid company holidays + 1 paid floating holiday.
• Annual reviews + merit raises + quarterly bonus program.
• New hire – on‑the‑job training.
• Medical, dental and vision insurance.
• Free onsite wellness clinic and telehealth coverage for all associates.
• Free FLEX by Fitness on‑Demand access.
• 401(k) with employer match + company‑funded profit sharing.

Primarily performed in a standard office environment. Requires operation of personal computer equipment for extended periods.

Every associate at J. J. Keller strives to create safer, more respectful workplaces, contributing to better workplaces across North America.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability.

• Entry level

• Full‑time

• Information Technology and Customer Service

• Business consulting and services, software development, and IT system training and support