Front of House Lead

Career Opportunities with Evergreen Retirement Community

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Evergreen has a new opportunity for a Front of House-Lead to join our Culinary Services team! Our Front of House Lead is responsible for overseeing operations in our dining venues to ensure a top-notch experience, for residents and guests, while building strong customer relationships.

We welcome your input in creating new menus, drink specials, special event ideas, and more. A collaborative environment awaits!

This is a full-time position with benefits package,
40 hours per week
, 11:00 a.m. to 7:30 p.m.. Work on every other weekend and holiday is required. Compensation is $17 to $19 per hour with potential annual wage increases.

We offer many benefits which include health, dental, and vision insurance,
paid vacation and sick time
, complimentary meals, access to fitness and aquatics facilities, and more.

• Oversee day-to-day front-of-house operations in the restaurant, bar, and catering areas, including guest arrival to departure, managing reservations, and maintaining the cleanliness of the area.
• Conduct training sessions for front-of-house staff on safe practices, departmental protocols, and exceptional customer service.
• Assist in ordering and procurement processes.
• Support Servers and Bartenders during service.
• Address feedback from residents and customers promptly and professionally, handling unexpected situations with a proactive approach.
• Collaborate with back-of-house staff to ensure food quality and presentation standards are met.
• Participate in leadership meetings within the department.

• Leadership:
  The ability to lead and motivate a team effectively.
• Customer Service:
  Excellent interpersonal and customer service skills to ensure guest satisfaction.
• Communication:
  Strong verbal and written communication skills to interact with both guests and staff.
• Problem-Solving:
  The capacity to identify issues, develop solutions, and implement them efficiently.
• Flexibility: A willingness to work a flexible schedule, including evenings, weekends, and holidays, as hospitality roles often require it.
• Detail-Oriented: A keen eye for detail to maintain high standards in service, cleanliness, and operations.

• 18 years of age.
• 1 year of leadership experience.
• Previous experience in serving, restaurant, or bartending roles is required.
• Prior experience in Senior Living settings is preferred.