Pharmacy Operations Manager

Pharmacy Operations Manager – Walgreens

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• Accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and cashiers under pharmacist supervision, ensuring compliance with company policies, laws, regulations, and ethics.
• Select, schedule, train, coach, and perform performance management of pharmacy technicians, including discipline and termination decisions.

• Engage customers and patients by greeting them, offering assistance, resolving complaints, and answering non-clinical questions.
• Build strong relationships by anticipating needs and proactively offering services, enhancing the healthcare experience.

• Assist pharmacists with patient care tasks such as registration, prescription data entry, medication preparation, counting, and verification.
• Execute non-clinical patient calls under pharmacist supervision.
• Delegate and manage non-clinical pharmacy tasks, ensuring timely completion and accountability.
• Prepare and file required reports and records for the company and government agencies.
• Coordinate pharmacy schedules, allocate hours, and maintain cleanliness and inventory.
• Execute technology rollouts, champion change, and ensure proper equipment operation and maintenance.
• Maintain compliance with Good Faith Dispensing policies and inventory management.
• Communicate prescription errors and adhere to quality improvement programs.
• Process insurance claims accurately, follow up with insurers and providers, and participate in audits.
• Support Store Manager and Pharmacy Manager in financial, operational, and quality analysis.
• Manage Community Outreach Portal and coordinate pharmacy participation in immunization clinics and events.

• Lead performance management, including discipline and termination decisions, and administer constructive discipline policy.
• Hire, onboard, train, and schedule pharmacy technicians, ensuring timely training completion.
• Identify knowledge gaps and provide training or learning modules.
• Monitor licensure, registration, and certification compliance, utilizing Walgreens resources.
• Ensure adherence to selection, recruitment, and training procedures.

• Maintain PTCB certification and other required state certifications.
• Continuously enhance pharmacy and healthcare knowledge through training and education credits.
• Pursue professional development, seek feedback, and utilize mentorship.

• Communicate with pharmacy team and relay messages from support center or key emails.
• Participate in key store/pharmacy meetings and weekly check-ins.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• Minimum one year of pharmacy technician experience in retail or hospital setting.
• Fluency in English reading, writing, speaking (except in Puerto Rico).
• Willingness to work flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except specified locations).

• Previous people management or leadership experience.
• Previous Walgreens experience with exceeding performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

Hourly: $22.50 – $31.00 per hour (depends on geography, skills, experience).

Not Applicable

• Full-time

• Management and Manufacturing