Experienced Vacation Travel Advisor

Description

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to:

• A full benefit package including health, dental, and vision insurance; long-term disability; company-sponsored life insurance and short-term disability, tuition reimbursement and 401(k) contributions
• Competitive wages
• Flexible time off (vacation, sick, personal)
• FAM Adventure Bucks to help you explore the world
• A fully engaged leadership team dedicated to treating associates as part of the Fox Family

• Uncapped commission bonus with ramp up period for new associates
• Set day shift schedule with no regularly scheduled nights and occasional support on weekends for events or seasonal needs
• No major holidays
• Access to complimentary or reduced cost, supplier-offered FAM opportunities, in addition to FAM Adventure Bucks offered to all associates
• A dedicated Vacation Travel Support Team
• In-house Marketing Team to assist with new lead generation
• Hybrid schedule may be considered based on business need

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

This role serves leisure travelers by developing, organizing, implementing, and evaluating travel reservations in a timely manner; building client relationships; ensuring client satisfaction. The individual in this position is responsible for providing excellent customer service to both internal and external customers and demonstrating subject matter expertise in relation to destination knowledge and travel reservation responsibilities while helping clients’ dreams come true.

• Actively planning and selling transportation, accommodations, insurance and other travel services to leisure travelers.
• Responding to client travel requests for reservations (airline, hotel, rental car, or other modes of transportation) in an efficient, courteous and timely manner.
• Consulting with and qualifying clients to determine their needs and advise them on appropriate destination, modes of transportation, travel dates, costs and accommodations.
• Supporting Fox World Travel preferred suppliers to ensure quality vacations for clients and remain informed of all supplier rules and regulations and current affairs.
• Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
• Actively provide resolutions to any travel problems or complaints while operating with a sense of urgency and interest, conveying this commitment to the traveler through your actions. Ensuring optimum customer service through effective use of computer systems, positive telephone techniques, and positive customer-facing scenarios.
• Maintaining competency with Global Distribution System.
• Participating in trade show functions and other promotional events to increase sales and promote travel products, as requested.
• Assisting team members in researching and resolving issues and helping transition new team members into a Vacation Travel Advisor role, as needed.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; staying abreast of developments in foreign countries that may influence travel arrangements; staying updated with technological advances and offerings of resorts, tour operators and transportation companies around the world.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by…