Warranty Analyst

Job Description

The Warranty Analyst plays a pivotal role in supporting warranty operations by ensuring efficient documentation, processing, and resolution of warranty repairs and claims. This role collaborates across various teams to uphold quality standards, enhance customer satisfaction, and foster continuous improvement efforts aimed at reducing labor and material costs.

• Document and maintain all warranty repairs using a database filing system.
• Collaborate with engineering and manufacturing teams to resolve repetitive warranty claims.
• Coordinate with customers to schedule service technicians for on‑site warranty repairs.
• Arrange travel and logistics for service technicians, including flights, rental vehicles, lodging, funding, and work locations.
• Maintain working knowledge of newly developed products.
• Initiate work order numbers for incoming warranty requests.
• Create no‑charge sales orders, track parts, and provide shipment tracking using the ERP system.
• Utilize warranty management and Microsoft Office tools to support daily operations.

• Associate’s degree and three years of related experience.
• Strong data entry and documentation skills.
• Excellent customer service skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Proactive self‑starter with strong attention to detail.

• Bachelor’s degree in a related field and two or more years of relevant experience.
• Strong verbal and written communication skills.
• Excellent time management and organizational skills.
• Proficiency in Microsoft Office applications.
• Prior services and/or warranty experience.

The work schedule is from 7:30 am to 4:00 pm, with flexibility required to accommodate international calls and customers. Overtime might be necessary at times.

This is a Contract position based out of Oshkosh, WI.

The pay range for this position is $20.00 – $24.00 /hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully onsite position in Oshkosh, WI.

Final date to receive applications:
This position is anticipated to close on Mar 18, 2026.

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.