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Description
Benchmark Consulting Manager - Ontario, Canada
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire.
Their expertise will put you on the winning path and keep you there.
Position Description
The Benchmark Consulting Manager is a data-driven leader responsible for managing and delivering enterprise benchmarking engagements, performing detailed analysis and providing strategic recommendations to clients. This role requires strong autonomy, consulting expertise, and technical depth across modern IT domains including cloud, AI/automation, data analytics, Dev Ops, and modern operating models.
Day-to-day responsibilities include leading client engagements, overseeing the quality of deliverables, guiding and mentoring internal teams, and performing data analysis leveraging ISG’s global benchmark database. Over time, the Benchmark Consulting Manager is expected to develop specialized expertise across both technical domains (AI, cloud, Dev Ops) and ISG benchmark offerings (enterprise performance benchmarks, contract assessments, labor rate benchmarks).
Responsibilities
Engagement Leadership & Delivery
Lead benchmarking engagements end-to-end, including scoping, project management, data collection, analysis, and executive readouts
Serve as the primary client-facing leader, managing expectations, timelines, risks, and communication across multiple work streams
Facilitate workshops, interviews, and service mapping sessions to ensure accurate alignment of client environments to ISG’s standard service taxonomy
Oversee project quality and ensure internal and external deadlines are met
Analytical Leadership & Solution Development
Develop financial and operational models utilizing ISG templates to compare client performance against market cost, price, quality, productivity, staffing, and service-level standards
Lead interpretation of benchmark results using ISG’s global benchmark database to compare against client performance measures
Apply normalization techniques, scenario modeling, cost allocation, and insight synthesis to produce fact-based, actionable recommendations
Identify and quantify cost optimization, sourcing, productivity, and service improvement opportunities
Technical Expertise
Evaluate client operating models and technical landscapes across cloud services, data environments, AI adoption, automation maturity, Dev Ops/engineering practices, and Technology Business Management (TBM) standards
Apply understanding of cloud economics, usage patterns, and governance to benchmark cloud spend and identify opportunities for efficiency and modernization
Incorporate emerging AI and automation trends into benchmarking insights, including productivity levers, delivery model impacts, and cost structures
Interpret how shifts in software models, SaaS consumption, cloud-native architectures, and automation affect client competitiveness
Consulting & Executive Advisory
Translate complex benchmarking outputs into concise, compelling narratives that guide executive decision-making
Advise clients on operational improvements, sourcing strategies, cloud modernization, and cost optimization pathways
Support development of target-state capabilities, performance improvement roadmaps, and investment recommendations
Team Leadership & Business Development
Provide coaching, mentorship, and quality oversight to junior consultants and analysts
Promote cross-collaboration with ISG’s Data & Analytics, Cloud, Sourcing, and Strategy practices
Contribute to continuous enhancement of ISG methodologies, tools, templates, and intellectual capital
Support proposal creation, solutioning, and pricing for benchmarking opportunities
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