Office Clerk

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JOB DESCRIPTION JOB TITLE Office Clerk, Administrative Support COMPANY AND LOCATION Auxilium Health (Hybrid), Oshawa, ON

EMPLOYMENT TYPE

Permanent, Full-time HOURS 37.5 hours per week, Monday to Friday, 9:00am-5:00pm DEPARTMENT Patient Support Programs REPORTING TO Manager, Patient Support Programs DIRECT REPORTS No

POSITION SUMMARY:

This role provides dedicated administrative support across a portfolio of three distinct Patient Support Programs, ensuring seamless coordination, operational efficiency, and consistent service delivery across all programs.

The successful candidate will be highly organized, detail-oriented, and experienced in working within a fast-paced environment requiring simultaneous management of multiple program workflows and high-volume email accounts.

This position plays a critical role in maintaining program integrity, supporting patient access, and ensuring adherence to established processes and compliance standards.

GENERAL RESPONSIBILITIES &

ESSENTIAL FUNCTIONS:

Provide comprehensive administrative support across three distinct Patient Support Programs, ensuring alignment with program-specific processes, service models, and documentation requirements.

Accurately enter, review, and validate patient documentation related to enrolment, insurance navigation, and program participation within Salesforce and applicable systems.

Manage and monitor multiple program-specific email inboxes, triaging high volumes of incoming communications, prioritizing urgent requests, and responding to routine inquiries from clinics and pharmacies in a timely and professional manner.

Coordinate communication across programs with clinics, pharmacies, and internal stakeholders to verify coverage eligibility and support reimbursement processes.

Prepare documentation related to manual financial assistance activities in accordance with program guidelines and management approval.

Process, assemble, and track daily and expedited mail across programs, ensuring timely distribution and follow-up.

Manage portal uploads, end-of-day communications, and outbound correspondence (fax and email) in accordance with clinic and pharmacy communication preferences.

Record, track, and maintain meeting minutes and action items for internal portfolio meetings, ensuring accountability and timely follow-up.

Perform general administrative duties including faxing, scanning, copying, filing, and document management while maintaining strict confidentiality of patient information.

Perform additional portfolio-related administrative duties as assigned.

QUALIFICATIONS Demonstrated experience supporting multiple programs, projects, or service lines concurrently.

Proven ability to manage multiple high-volume email accounts and competing priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Exceptional organizational and time management skills with the ability to prioritize effectively across programs.

Strong written and verbal communication skills with a professional and service-oriented approach.

Proficient in Microsoft Office and Adobe Pro.

Experience with Salesforce is considered an asset.

Strong problem-solving and critical-thinking skills.

Ability to work independently while contributing effectively within a team environment.

EDUCATION Secondary school diploma required; post-secondary education preferred or equivalent professional experience.

WORKING CONDITIONS:

High-volume, deadline-driven setting requiring responsiveness and adaptability across multiple program workflows.

Office environment requiring extended periods of sitting and computer-based work.