Commercial Manager

Talent Acquisition / Senior Recruiter - Brown & Brown Europe

Location: Orpington

Salary: Negotiable + benefits

We are looking for a Renewals Manager to support our Commercial Business division based out of the Orpington office location. The Renewals Manager will play a central role in overseeing the end-to-end renewal process for our commercial insurance clients. Working closely with account executives, underwriters, and support teams, you will ensure a seamless and efficient renewal cycle, balancing client needs with business objectives.

You will need to be dynamic, organised, and results‑driven, with a proven track record in managing renewal processes and a strong focus on customer retention and satisfaction.

This role will suit someone who thrives in a structured yet fast‑paced environment, understands commercial insurance, and is passionate about delivering exceptional service while driving retention and growth.

• Oversee and manage the renewal process for commercial insurance clients, ensuring accuracy, timeliness, and compliance.
• Coordinate with account managers, underwriters, and brokers to deliver competitive renewal terms and retain key business.
• Lead and support the renewals team, ensuring processes are followed consistently and effectively.
• Monitor client portfolios, track retention KPIs, and identify opportunities for upselling or cross‑selling additional products.
• Implement initiatives to improve client experience and streamline renewal workflows.
• Support strategic planning for renewals, including forecasting and performance analysis.
• Ensure compliance with regulatory requirements and internal quality standards.
• Provide coaching, training, and development opportunities for team members.
• Act as an escalation point for complex or high‑value renewals.

• Negotiable basic salary
• Wide range of additional addon benefits and discounts (Pension, Holiday etc)

• Proven experience in a renewals, retention, or client management role, ideally within insurance or financial services.
• Strong knowledge of commercial insurance products and the renewal process.
• Exceptional organisational skills with attention to detail and accuracy.
• Excellent communication and negotiation skills, with the ability to build strong relationships.

• Mid-Senior level

• Full-time

• Customer Service, Administrative, and Business Development

• Insurance and Insurance Agencies and Brokerages