Cybersecurity & Network Operations Manager

Job Highlights

First review of applications January 26, 2026

Expected Hiring Range: $88,

Starting Salary Depending on Experience and Qualifications

Do you thrive at the intersection of cybersecurity, network operations, and public service? Are you energized by protecting critical systems while ensuring high availability and performance across a complex enterprise environment? Do you enjoy leading through influence, balancing strategic initiatives with operational demands, and responding decisively to high-priority incidents? If so, the Town of Oro Valley is looking for you. The Cybersecurity and Network Operations Manager will play a critical role in safeguarding the Town’s technology environment.

This position is responsible for overseeing cybersecurity operations, network infrastructure, and resilience for mission‑critical services that support police and water operations. In this role, you will leverage both technical expertise and strong interpersonal skills to design, secure, and manage networks; assess and mitigate cyber risk; and ensure compliance with applicable standards and best practices. You will work closely with public safety leadership, internal departments, external agencies, and vendors to communicate technical concepts, coordinate initiatives, and support operational objectives.

The ideal candidate is a proactive leader and hands‑on technologist who can communicate clearly and professionally with both technical and non‑technical audiences, remain calm under pressure, and translate complex cybersecurity and networking concepts into actionable guidance that supports the Town’s mission.

• Leads and manages the Network Operations (Net Ops) Division, including cybersecurity operations, network engineering, systems administration, and service desk functions.
• Provides regular reporting on KPIs, SLAs, cybersecurity posture, incident response metrics, system uptime, and compliance requirements.
• Oversees staff hiring, performance evaluations, coaching, development, and adherence to Town policies and IT operational standards.
• Serves as escalation point for complex cybersecurity, network, and infrastructure incidents.
• Ensures strong customer service delivery to Town Council, executive leadership, and internal departments.
• Directs the Town’s cybersecurity program including security monitoring, EDR/XDR, SIEM operations, vulnerability assessment, incident response, and threat mitigation.
• Implements security frameworks and controls aligned with NIST CSF, CIS Controls, and CJIS requirements.
• Oversees identity and access management (IAM), including privileged access, MFA, SSO, and Zero Trust principles.
• Conducts risk assessments, cybersecurity tabletop exercises, policy development, and business continuity planning.
• Ensures compliance with HIPAA, CJIS, PCI, and other regulatory requirements related to information security.
• Designs, maintains, and secures enterprise network infrastructure including LAN/WAN, SD‑WAN, firewalls, VPN, Wi‑Fi, and cloud‑connected systems.
• Oversees server, virtualization, storage (SAN/NAS/VSAN), backup, disaster recovery, and high‑availability environments.
• Manages monitoring systems for proactive detection of performance, availability, and security issues.
• Performs hardware and software upgrades for network, server, and security appliances.
• Maintains comprehensive system documentation including network diagrams, asset inventory, standards, recovery procedures, and configuration baselines.
• Plans and manages the Net Ops Division budget, including capital projects and lifecycle management.
• Oversees vendor relationships, SLAs, contract compliance, and procurement of network and security technologies.
• Supports enterprise technology planning, evaluating new systems, and developing multi‑year infrastructure and cybersecurity roadmaps.
• Leads projects using ITIL, Lean, Agile, and Dev Ops principles where applicable.
• Provides advanced technical support to Town staff as needed; ensures timely and professional response to operational incidents including after‑hours emergencies.
• Oversees AV systems support for Council Chambers, conference rooms, and public meetings.
• Supports Town…