Crisis Recovery Worker

Outreach Crisis Recovery Worker

Location:

Predominantly remote, with occasional home/community visits.

Working Hours:

37 hours per week, Monday-Friday 9am-5pm

Contract Type:
Permanent

Salary: £24,243 - £28,930 per annum (starting salaries depend on experience and progression.)

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

We are an outreach team working remotely and within the community (coffee shops, libraries, walks, etc., and occasionally home visits). We follow a recovery model and are accessed by referral for hospital preventations, step‑down, respite, and crisis point support.

As a Day Recovery Worker, you will liaise with clinical teams to discuss referrals and clinical presentation of people using our services and make referral decisions based on this.

You will support individuals who present in a range of ways – including low mood, depression, anxiety, mania, voice hearing, delusions, self‑harm, and suicidal thoughts – to develop their own coping strategies to deal with crisis situations. You will also participate in a group work programme to assist people using our services to deal with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.

You will attend home visits and virtual/phone calls with people accessing the service. Additionally, there could be a possibility to take on additional smaller groups if needed, to support the service.

• Have a caring, compassionate nature, empathy, and enthusiasm for helping others.
• Happy to work both independently and within a team.
• Lived experience welcomed.
• Able to adapt easily to new environments.
• Interested in mental health and/or have experience within the sector.
• Experience/skills in facilitating or co‑facilitating groups.
• Driving licence desirable/beneficial if you do not live within the areas.

To review the job and person specification, please .

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays).
• Pension scheme with 4.5% employer contribution, matched up to 6.5%.
• Life assurance (3× annual salary).
• Enhanced sick pay and family‑friendly pay.
• Birthday leave and the option to buy up to 5 extra days’ annual leave.
• Professional fee reimbursement for relevant qualifications.
• 24/7 online GP access and Employee Assistance Programme.
• Recognition and long service awards via our Way to Go and Aspirations portals.
• £500 Recommend a Friend bonus.
• Cycle to Work scheme and Credit Union membership.
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good.
• Free will writing service and wellbeing initiatives throughout the year.

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recru