MCO Shuttle Dispatcher

Overview

We are looking for a reliable and experienced dispatcher to schedule and dispatch shuttle drivers at various locations. ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members.

ABM is a military and veteran friendly employer; veterans and candidates with military experience are encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1.

• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
• Schedule and dispatch resources (team members, crews/teams, equipment, or service vehicles) to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
• Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
• Oversee all communications within specifically assigned area(s).
• Receive or prepare work orders and work schedules.
• Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information.
• Recognize and mitigate a variety of issues encountered within the department and other work environments.
• Confer with clients and/or supervising personnel to address questions, problems, and requests for resources.
• Monitor resources and utilization to coordinate services and schedules for optimal efficiency.
• Compile statistics and reports on work progress; monitor daily services and provide updates and reports.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Basic Qualifications:

• Must be 18 years of age or older
• No high school diploma, GED or college degree required.
• No experience required; on-the-job training provided.

Preferred Qualifications:

• One (1) year of prior multi-line reception experience or dispatching experience preferred