Airline Wheelchair Supervisor

Airline Wheelchair Supervisor

Airline Wheelchair Supervisor role at SP+ (SP Plus).

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints.

A Wheelchair Supervisor works at an airport facility and oversees the wheelchair operation. Responsibilities include oversight of the wheelchair operation to ensure that all passengers requiring assistance are served in a manner that exceeds expectations. This position may also include pushing passengers in a wheelchair to and from their arrival/departure gate, and helping passengers bring luggage to the vehicle, taxi stands, parking shuttle stations, and rental car stations.

• Push wheelchair passengers to and from gates.
• Roll customer‑occupied wheelchair safely down the jet bridge.
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain a friendly and positive attitude, attending to each passenger’s individual needs and assisting with any problems, questions, or concerns.
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
• Exceed customer service standards.
• Carry out other duties as assigned.

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Must be able to clear a background and drug screen.
• At least one year of supervisory experience.
• Airline experience preferred.
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
• Complete all required training including airport compliance.
• Able to obtain an airport badge.

• Employees are expected to present a professional business‑like image; dress, grooming, and personal hygiene should be appropriate to the work situation and consistent with the Company’s business standards.
• For all male employees a fully grown in, well‑maintained mustache, beard, or goatee is permitted.
• No visible tattoos or body piercings are allowed; any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.
• Required physical tasks include sitting, reaching with hands and arms, standing, walking, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending frequently; lifting and moving up to 75 pounds regularly; moving quickly; and possessing close vision, peripheral vision, and ability to adjust focus.

US-FL-ORLANDO

Mid‑Senior level

Part‑time

Management and Manufacturing

Facilities Services

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool.

If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact