Ticket Sales - Member Experience Specialist

Ticket Sales - Premium Member Experience Specialist Job Description

Posted Tuesday, February 3, 2026 at 5:00 AM | Expires Wednesday, March 4, 2026 at 4:59 AM

TITLE: Premium Member Experience Specialist

DEPARTMENT: Ticket Sales

REPORTS TO: Director, Member Experience

FLSA: Salaried + Commissions;
Full-Time, Non-Exempt

The Premium Member Experience Specialist is responsible for excellent servicing and relationship building with a focus on retaining and growing all assigned Orlando City SC and Orlando Pride season ticket member accounts, entailing, but not limited to, responding to questions, comments or concerns via telephone, email or in‑person from all season ticket members. The Specialist will be focused on creating a premium, distinctive, on‑brand year‑round experience for STMs, and will strive to create value for our members that exceeds their expectations given their investment levels.

We will do this through proactive interactions with our members as well as providing timely guest recovery. Our specialists will strive to deliver best in class service and unique experiences to build customer loyalty.

• Proactively communicate with assigned ticket members via telephone, email and/or in‑person.
• Proactively solicit account retention by securing renewal commitments.
• Field and respond to all season ticket member inquiries, requests, feedback, etc.
• Build relationships with assigned season ticket members at all points of contact.
• Ensure customer data and profile requirements are accurately represented in the database.
• Accurately and successfully convey all key messages to all season ticket members.
• Educate season ticket members of all applicable Membership benefits, programs, and events.
• Identify opportunities to add‑value to Membership benefits, programs, and events.
• Identify areas to improve on and off game day experience.
• Reporting of various individual and/or departmental efforts.
• Plan, facilitate and execute exclusive season ticket member events throughout the calendar year.
• Act as information liaison for all Orlando City SC, Orlando Pride and Orlando City B home games and stadium events.
• Survey and analysis of various reporting (attendance, game day experience, etc.).
• Other duties as assigned.

It’s never just a job at Orlando City SC & Orlando Pride. It’s a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

• Minimum of 1-2 years of sales or service experience in professional or collegiate sports (or related industry) is preferred.
• Strong written and verbal communication skills required.
• Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint) is preferred.
• Able to work flexible hours including nights, weekends and holidays.
• Ability to work well on a team and independently.
• Ability to attain and maintain Safe Sport certification.
• Ability to pass a background check.
• Knowledge of Salesforce and Archtics is preferred.
• Experience in the Florida marketplace preferred but not necessary.
• Fluent in Spanish or Portuguese a plus.
• Ability to work flexible hours including nights, weekends, and holidays.

In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then‑Orlando Citrus Bowl for the Club’s MLS debut.

The Lions have reached the postseason in five‑consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful.

Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league’s championship in both the 2011 and 2013 seasons.

In October 2015, the Orlando Pride was announced as the 10th team in the…