Field Service Representative

Position: Field Service Representative - New Year, New Career!
Job Title: Field Service Rep - Fiberglass & Gelcoat Specialist

Employment Type: Full-Time

Classification: Non-Exempt

Reports To: Director of Customer Experience

Location:
Orlando, Florida

Why Regal?

For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 800+ skilled members, we have continued to innovate and build stunning 20-50 foot boats that embody the essence of luxury and performance.

What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.

Our Purpose: Honor God & Enrich Lives.

Our Mission: With God's help, we will develop an exceptional team dedicated to enriching lives and providing an awesome boating experience.

JOB DESCRIPTION

Summary

Regal Boats is seeking a motivated self-starter to join our team as a Field Service Technician specializing in Fiberglass & Gelcoat. This individual will play a pivotal role in our commitment to customer satisfaction and after-sales support. You will be primarily responsible for diagnosing, repairing, and maintaining fiberglass and gelcoat components of our boats, ensuring they meet our high standards of quality and craftsmanship.

This role involves extensive travel to provide technical assistance to our customers at various locations, including dealerships, private residences, and marinas.

Key ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Fiberglass and Gelcoat Repairs:
Specialize in repairing and maintaining fiberglass and gelcoat surfaces on boats, ensuring they meet aesthetic and functional standards.

Boat Inspections and Diagnostics:
Conduct thorough inspections of boats to identify fiberglass and gelcoat issues, as well as diagnose other related problems accurately.

Customer Support:
Provide exceptional customer service and technical support to boat owners regarding fiberglass and gelcoat concerns, addressing their questions, concerns, and issues promptly and professionally.

Warranty Work:
Process warranty claims and carry out warranty-related repairs specifically related to fiberglass and gelcoat, ensuring compliance with company policies and procedures.

Documentation:
Maintain detailed records of fiberglass and gelcoat service activities, including parts used, labor hours, and service reports.

Safety and Compliance:
Adhere to safety protocols and industry regulations to ensure a safe working environment and compliance with all relevant standards.

Training:
Stay updated on the latest industry trends, technologies, and techniques related to fiberglass and gelcoat repairs through ongoing training and development opportunities.

All other duties as assigned.

Required Qualifications

High school diploma or equivalent; technical or vocational training in marine mechanics is a plus.

Proven experience as a Marine Technician or Field Service Technician in the boating industry with a focus on fiberglass and gelcoat repairs.

Strong knowledge and experience working with fiberglass and resin.

Excellent diagnostic and problem-solving skills.

Customer-focused with exceptional interpersonal and communication skills.

Ability to work independently and as part of a team.

Strong organizational skills and attention to detail.

Valid driver's license and availability for extensive travel.

Must possess or be able to obtain a valid passport.

Conversational English.

Preferred Qualifications

Possess or be able to obtain a captain's license (reimbursed by the company)

Strong attention to detail

Work well with teams and in close proximity to each other

Able to understand and follow verbal and written directions.

Excellent verbal and written communication skills

Good Time Management skills are required in order to schedule and complete work in a timely and efficient manner.

Proficient with PC using Microsoft Office suite and Google Docs

Work EnvironmentMust be able to work in a non-climate-controlled environment where ambient air temperature can exceed outside air temperature, reaching over 100 degrees Fahrenheit s position requires a high degree of availability for travel. Extensive travel is an integral aspect of this role and is essential to fulfill the responsibilities effectively. Travel may include both domestic and occasional international trips to service our customers at various locations.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to bend at…