Marine Field Service Representative

Marine Field Service Representative - Hiring Before the Holidays! 🎁

Job Title: Field Service Representative

Employment Type: Full-Time

Classification: Non-Exempt

Pay Range: $61,750 - $90,000

Location: Orlando, Florida

(Compensation is based on a combination of your skills, background, and the needs of the role.)

For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family‑owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 800+ skilled members, we have continued to innovate and build stunning 20‑42 foot boats that embody the essence of luxury and performance.

What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.

Regal Boats is seeking a motivated self‑starter to join our team as a Field Service Representative. This individual will play a pivotal role in our commitment to customer satisfaction and after‑sales support. You will be responsible for diagnosing, repairing, and maintaining our boats, ensuring that they are in top condition and providing technical assistance to our customers on campus and at remote locations, including dealerships, private residences, and marinas.

This individual will need to travel (not consistently) 50% of the time, with the other 50% spent assisting in the plant at the Orlando headquarters. Please note that travel will not be consistent.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Boat Inspections and Diagnostics:
  Conduct thorough inspections of boats to identify issues and diagnose problems accurately.
• Repairs and Maintenance:
  Perform necessary repairs, maintenance, and upgrades on boats, including but not limited to cabinetry, engines, electrical, plumbing, gel coat, and other components.
• Customer Support:
  Provide exceptional customer service and technical support to boat owners, addressing their questions, concerns, and issues promptly and professionally.
• Warranty Work:
  Process warranty claims and carry out warranty‑related repairs, ensuring compliance with company policies and procedures.
• Documentation:
  Maintain detailed records of service activities, including parts used, labor hours, and service reports.
• Safety and Compliance:
  Adhere to safety protocols and industry regulations to ensure a safe working environment and compliance with all relevant standards.
• Training:
  Stay updated on the latest industry trends, technologies, and product developments through ongoing training and development opportunities.
• All other duties as assigned.

• High school diploma or equivalent; technical or vocational training in marine mechanics is a plus.
• Proven experience as a Marine Technician or Field Service Technician in the boating industry.
• Strong knowledge of boat systems, engines, electrical systems, and plumbing.
• Experience working with fiberglass and resin.
• Excellent diagnostic and problem‑solving skills.
• Customer‑focused with exceptional interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Valid driver's license and availability for extensive travel (1/2 to 3/4 of the year)
• Must possess or be able to obtain a valid passport.

• Possess or be able to obtain a captain's license (reimbursed by the company)
• Strong attention to detail
• Work well with teams and in close proximity to each other
• Able to understand and follow verbal and written directions.
• Excellent verbal and written communication skills
• Good Time Management skills in order to schedule and complete work in a timely and efficient manner.
• Proficient with PC using Microsoft Office suite and Google Docs

Must be able to work in a…