Public Service Officer

Description

Job Overview:
Security Officers ensure the highest possible level of service is being offered to residents, guests, and service providers. Security Officers are responsible for meeting, greeting, and registering guests and residents, as well as maintaining the safety of the property. Security Officers accurately maintain daily logs (D.A.R), records, Incident reports, and forms. They must be able to understand and react to emergencies and operate electronic security control systems.

Security Officers reports to the Property Manager and Security Leadership.

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergencies in a timely manner.
• Monitors and controls access to the building and property.
• Accurately maintains daily logs, records, incident reports and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures, post orders, policies and maintains a safe work environment.
• Works shifts that are subject to change based on property or client needs.
• Needs to read and understand First Service Associate Handbook (located in ADP) and the Security Standard Operating Procedures for your assigned property.
• Needs to read and understand the Rules & Regulations for your assigned property in order to accurately assess and enforce policies.

• All employees are required to check in with the Property Manager and Site Supervisor/Security Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning.
• While on duty or on property, all Security Officers must be in full uniform and maintain a neat appearance of the dress code. This includes pressed clothing, matching belt and shoes, clean hygiene and neat grooming. Refer to our Dress Code in the Associate Handbook for additional information about our guidelines and standards.
• Security Officers are required to have their nametag,  & security badge displayed at all times while on duty.
• Be courteous and respectful to their fellow employees, residents and guests.
• Contact the Team Lead/Site Supervisor & Management Office if they will be tardy or absent. All call outs should be at least (4) four hours before schedule start of your shift.
• Maintain assigned areas in a clean, neat and safe condition.
• Safety procedures must be maintained and adhered to at all time. Any safety issues, concerns or irregularities must be brought to the attention of the Property Manager and Site Supervisor/Security Manager immediately. Complete an Incident Report. Incident reports must be completed in their entirety and signed before the end of your shift.
• Attend all mandatory staff meetings unless approved by supervisor/Security Manager to be excused.
• Supervise all move in and out, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the property regulations.
• Document and report any damage to common areas immediately to the Property Manager and Site Supervisor/Security Manager.
• Assist all unit owners, residents and guests in a courteous, helpful manner; referring all questions that cannot be handled to the Management Office for further assistance.
• Retrieve packages for the Residents from the Receiving Office after normal receiving hours or if the receiving clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.
• Relieve the Receiving Clerk or Front Desk as needed.
• Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp.
• At the beginning and end of each shift, check the Fire Alarm Panel, ensuring that it is operational. Report any troubles in writing to the Property Manager and Site Supervisor/Security Manager immediately.
• Check fire extinguishers while on patrol, to ensure the safety pin is intact.
• Check stairwell for any fire, safety hazards and document it.
• Assist the Property Manager and Administrative Assistant as needed.
• Respond to any mechanical, medical or police…