Coordinator, Partner Services

Company Overview

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, Golf Now, Golf Pass, and Sports Engine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever‑evolving world.

Reporting to the Partner Care Manager, this position will be responsible for training, supporting, and assisting the Inventory team in its daily operations. The Partner Services Support team is the primary operations and systems support for golf course partners. The position is based at headquarters in Orlando, FL.

• Partner Services is on the front line of our business, so you will provide top‑tier service to all our platform’s course partners.
• You will be responsible for taking inbound phone calls and emails from course partners throughout the United States and Canada. Our team provides inventory and marketing support to help ensure our partners are represented properly on  and on their own booking engine.
• This team environment relies heavily on communication and collaboration. We work together to help ensure excellent service is delivered to each of our course partners.
• We pride ourselves on our team’s speed, accuracy, resourcefulness, and team culture.
• Our team constantly interacts with several other sales, support, and development teams to enhance processes and come up with new innovative solutions.
• Manage all internal request queues (Inventory Updates, Marketing requests, Promo Codes, Project Cases, etc.).
• Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of Golf Now on and as needed basis.
• Participate in outbound sales initiatives, lead generation and projects as they arise.
• Become an expert in use of Golf Now Central, Golf Now’s management software that powers the tee time inventory and information provided on
• Consistently hit metrics defined by cases closed, accuracy, client surveys, leads generated and inbound/outbound calls.
• Conduct weekly Quality Assurance for other team members.

• Detail‑oriented self‑starter with outstanding interpersonal skills both verbal and written
• Ability to handle multiple projects simultaneously
• Strong time management skills
• Strong communication skills
• Strong teamwork skills
• Strong computer/internet skills required (i.e. Excel, Google Docs)

• Bachelor’s degree preferred
• Familiarity with  desired
• Knowledge of golf preferred, with previous experience in golf and technology products strongly desired
• Advanced problem‑solving and analytical skills a plus
• Business acumen or sales experience

• Willingness to work overtime, and on weekends, sometimes with short notice.
• Hybrid:
  This position has been designated as hybrid, generally contributing from the office a minimum of four days per week (Monday - Thursday).
• Must be willing to work in Orlando, FL office.

As part of our selection process, external candidates may be required to attend an in‑person interview with a VERSANT Media employee at one of our locations prior to a hiring decision.

VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual…