Partner Engagement Administrator Orlando, FL

Overview

As a Partner Engagement Administrator you must be highly motivated/driven to succeed in an environment with minimal supervision. Your primary role will be visiting prospective and partnered organizations to promote ACE's degrees and certificates and enroll the candidates identified with interest. You must possess the highest level of interpersonal communication dedication to customer service and timely follow-up skills to ensure long-lasting relationships with clients.

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high-quality affordable programs for our students. The starting salary range for this position is $75,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education prior experience and expertise being applied to the role.

• Demonstrates self-reliance by meeting/exceeding workflow needs
• Demonstrates positive attitude and motivation concern for students teamwork and excellent time management skills
• Follows established processes as outlined by organization and leadership
• Completes assigned duties based on daily business needs and individual skill set
• Consistently produces a high volume of quality work
• Capable and adapts as needed to work under pressure and meet tight deadlines
• Proven ability to work independently with limited supervision and with other department personnel
• Must support and embrace the College's B Corp mission to improve the people and communities we serve through our civic engagement initiatives
• Must have exceptional communication organization and time management skills
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex time-critical problems
• Must be collaborative in driving decisions and a team-player
• Strong analytical and problem-solving skills with a high attention to detail
• Builds and maintains student satisfaction
• Recognizes and anticipates student needs

• Makes cold calls conducts in-person visits to existing educational partners and prospective organizations
• Manages a database of prospective students that were acquired through personal development efforts
• Responsible for consistently meeting the expectations of those identified here as well as in the Partner Engagement Administrators Expectation policy
• Conducts prospective student interviews:
  Matches College benefits to students' needs by providing accurate information related to all college and program-specific information
• Uncovers prospective student motivations and concerns as well as overcomes objections through problem-solving using a consultative approach
• Maintains consistent contact with prospective students and provides the highest level of customer service
• Maintains strong ongoing working relationships with existing partner networks to enhance the customer experience resulting in students and referrals
• Collaborates regularly with management and peers to contribute ideas for strategizing and executing potential opportunities and identifying areas for improvement
• Creates and execute event/activity plans and procedures for scheduling events conducting informational/ prospective student presentations acquiring leads and procuring students for ACE's programs
• Attends trade shows, conferences and exhibits to promote ACE's programs

• Bachelor's degree
• CRM/E-mail operations experience
• Commitment to learning and developing skills
• Good interpersonal and time management skills
• Ability to work with individuals at all levels of the organization
• Ability to exercise good judgment
• Reliable transportation to travel/drive locally on a weekly daily or an as-needed basis
• Must reside within a 45-mile commute to Orlando, FL.

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana's Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition, being named a USA Top Workplace in 2022, 2023 and 2024.

As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:

• Medical dental & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability
• And more..

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to communicate with and receive communications from students…