Client Relationship Manager

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

The Client Relationship Manager develops relationships and solicits business with new and existing accounts. Oversees execution of Audio Visual projects, coordinating team efforts to achieve client vision. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing/new business.

Solid understanding of the audio visual industry.

This position will support our Audio Visual Sales group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Dallas, TX
• Orlando, FL
• Atlanta, GA
• Nashville, TN
• Las Vegas, NV
• Alexandria, VA
• McCook, IL

• Volume - $2.5 million or more
• Actively involved in selling to existing and new customers, while maintaining and growing client relationships.
• Capable of selling all Freeman Audio Visual solutions to a broad range of clients
• Ascertain requirements, develop and present proposals to potential clients.
• Quote prices and credit terms in compliance with Freeman policies and procedures.
• Prepare presentation collateral materials and make stand-up presentations where appropriate, along with necessary follow up activities to complete sale.
• Responsible for staying current with industry technology standards and company product knowledge and expertise. Attend industry events to earn business
• Record activities in company provided CRM system (Sales Force). Collect payment information from customers and perform proper approval verification. Receive and process orders taken in company inventory/invoicing data systems.
• Advanced customer service, communication, interpersonal, and sales skills. Including outbound sales calls, prospect customers through cold call sales and referrals, lead follow-up and sales qualification to ascertain affiliate requirements. Up-sell current customers to enhance the customer experience and overall product offering. Re-sign the existing business.
• Obtain future show/event schedule information from client and solicit appropriate future business with goal of securing long term agreement.
• Responds to customer complaints and handles payment collection process as required. Manages problems quickly, efficiently, and effectively to meet customer’s needs.
• Submit an itemized expense report for approval per company policies
• Entertain clients and prospects as necessary.
• Produce and review orders with project managers and branch personnel.
• Supervise jobs in progress as required. Conduct site inspections as necessary or requested, be on site for event as needed to ensure highest level of customer satisfaction.
• Conduct follow up calls to customers to ensure service excellence
• Cross-sell all Freeman services.
• Perform other duties as may be assigned

• Bachelor’s degree in related field of study and/or equivalent work experience
• 5+ years of proven success selling AV products and services, managing complex AV project life cycles, and delivering seamless on‑site event support.
• Excellent customer service skills
• Software/Systems experience in Salesforce, Workfront a plus
• Working knowledge of Microsoft Office Suite and Internet applications
• Strong drive for personal growth and commitment to succeed
• Demonstrated proficiency in accuracy and ability to prioritize
• Ability to effectively present information and respond to questions from clients, customers and the general public.
• Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc.
• Excellent…