Sales Support Representative - HVAC

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

• Location:
  
  Onsite – Orlando, FL
• Schedule:
  
  Monday to Friday 8:00 am to 4:30 pm

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use the customer relationship management (CRM) system and phone system.

• 0‑3 years of sales and/or customer service experience is preferred.
• Experience in HVAC, Plumbing or other trades is a plus.
• Exhibit strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making timely decisions.
• Ability to thrive in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer service oriented with the ability to build relationships.
• General digital literacy, including Microsoft Office.
• Fast learner of product knowledge and processes.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. Our competitive offering includes health, dental, vision, paid time off, life insurance, a 401(k) with a company match, as well as additional meaningful and inclusive benefits such as mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities and more.

Pay Range: $18.71 – $29.92 (Monthly for salaried roles or hourly for all other roles). This role is bonus or incentive plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.