Sales Advisor - Florida Mall

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You’ll use your fashion and product knowledge to ensure customers have the best experience, and you will work on garment refill and care, presentation, and maintain a clean and tidy sales floor and back of house in collaboration with the store team to deliver an excellent customer experience.

Working at H&M means no two days are the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• Provide excellent customer service: welcome and guide customers through the store and the Omni experience where available, offering direct customer service
• Engage with customers to provide outstanding service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products effectively
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

Fashion & Trend Awareness

• Stay up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

Team & Development

• Retain and share service, fashion and store operations knowledge with colleagues
• Follow procedures, routines and legal requirements in all store areas
• Give and receive feedback to learn, develop and support each other
• Participate in onboarding, introductions and training relevant for the role and future development

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and garment care
• Operate fitting room and checkout areas according to best practices and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation and maintain attractive merchandise displays, trends and stories according to visual and commercial guidelines
• Maintain stock levels with replenishment routines on the sales floor
• Follow best practices for in-store omni services and in-store tech tools
• Support opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role

• Passionate about fashion and what is created in-store
• Motivated by delivering a great customer experience
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic, collaborative environment relevant to the role
• Experience in customer service in fashion, retail or other service-related industries

• Value diverse backgrounds and inclusion in the workplace
• Work in a values-driven organization guided by our seven values
• Access to Colleague Resource Groups for community and networking
• Inclusive culture where you can be yourself at work
• Opportunity to be part of a large global talent community with growth opportunities
• Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, and a community day
• Employee discount across H&M group brands

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associate pay rate $13.50 per hour

* This posting highlights the most critical responsibilities and requirements and is not all-inclusive. There may be additional duties assigned at the company’s discretion.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application process, please contact us with the appropriate support channels.

We offer attractive benefits with development opportunities. All employees receive a staff discount card applicable to H&M Group brands. Benefits may vary by market and employment type.

Inclusion & Diversity: We strive to maintain inclusive, diverse and equitable workplaces. We ask applicants not to attach a cover letter to reduce potential bias.

H&M is a fashion brand offering the latest styles and inspiration, with a focus on fashion and quality at the best price in a sustainable way.