Sales Associate - Retail

Overview

With venues in 74 countries, including 183 cafés, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, HRI owns the world’s most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music‑related merchandise and Hard Rock Live performance venues.

HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises cafés across Europe, Asia, and the Americas, as well as licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards.

For more information on Hard Rock International visit

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Making proficient sales transactions using a point‑of‑sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs by actively engaging them in 1‑on‑1 conversations and informing guests of product features & benefits.
• Suggestive selling using proven techniques (i.e., related items, higher‑quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels through retail pulls & inventories.
• Displaying retail products through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

Experience, education, and certifications are not strictly required; however, applicants who demonstrate the following skills and attributes are encouraged to apply.

• Remaining calm in a hectic, fast‑paced atmosphere.
• Demonstrating a high level of organization, attention to detail, and a sense of urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

• Ability to move throughout the corporate office and cafés during visits (standing, walking, kneeling, bending) for extended periods.
• Ability to sit for extended periods.
• Ability to repeat movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, or frequently move objects up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods.

• Maintaining a well‑groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products where possible.
• Maintaining HRC’s 5 core values and mission statement.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).