Sales Associate

About PHOENIX

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident and effortless style, whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Since its launch in 1980, the brand has embraced this philosophy, ensuring customers look and feel their best wherever life takes them. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store, and the Express mobile app.

Lake Buena Vista

The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service‑related issues and communicate the resolution to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0-2 of relevant job experience – minimum 6 months.
• Proficiency with technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX is partnering with LIG Solutions to help obtain insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with company match. Part‑time associates are also eligible for an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through You Decide.

Actual compensation offered is dependent on factors such as work location, education, relevant skills and experience.

To learn more about the California Consumer Privacy Act, .

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say ‘Associate Relations’ or email A with the nature of your request and your contact information.

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.