Orlando, FL - Licensed Optician
Listed on 2026-02-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Total Rewards:
Benefits/Incentive Information
Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care.
Requisition : 914076
Store #: 000682 Lens Crafters
Position: Full-Time
Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products. Join our global community of over 200,000 dedicated employees driving the transformation of the eyewear and eyecare industry.
MajorDuties & Responsibilities
- Welcome all customers, set expectations
- Custom fit glasses and precisely place prescription in lenses
- Act as a leader in optical acumen
- Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
- Assist team with complex product needs & prescriptions
- Use technology accurately under time pressure, demonstrate exceptional product knowledge & use appropriate tools
- Proactively explore root causes of issues, forward‑thinking, ensure customers are satisfied & expectations are exceeded, solution driven
- Multi‑task, prioritize & manage time with competing priorities
- Strive to achieve exceptional results on Brand KPIs & competencies
- Inform management of safety opportunities; demonstrate safe work practices
- Resourceful, self‑motivated with a desire for continual learning, improvement & results
- Adhere to company policies & procedures, including discounts, promotions & inventory management
- High School graduate or equivalent
- State licensure
- Optical dispensing experience
- Strong customer service skills: communicator, listener & team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills – ability to use & carry an iPad/tablet
- Familiarity with POS, computers & calculators
- Embrace new technology & change
- Previous customer service & retail experience
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Essilor Luxottica complies with all applicable laws related to the application and hiring process.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Hotline at 844‑303‑0229 (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC
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