Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot involves a variety of non-sales functions to ensure a high level of customer satisfaction. Roles may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction is sometimes required.

• Direct customers to store departments or merchandise and answer questions on product order status.
• Handle cash management or program compliance as needed.
• Support key operational responsibilities and respond to operational concerns of all associates.
• Work cooperatively with other Associates, vendors, carriers, and supervisors with attention to detail and time management.
• May hold positions such as Office Associate, Order Fulfillment Associate, Lot Associate, or Customer Service Representative.

• Ability to work with little to some supervision.
• Detail-oriented and has proven time management skills.
• Demonstrates a high level of integrity and focuses on store-specific business objectives.