Seamstress Sewing Specialist

Overview

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category and takes care of customers with high service standards in retail. We make dreams happen—apply today!

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. They are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely; adapt style to suit customers by problem solving, excellent phone skills, and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Maintain all service levels by being Prepared, Welcoming, Meet the Needs, and Be There for all customers, including operational checklist tasks and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service goals.
• Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
• Explain how alterations can enhance the dress for the event in partnership with Alterations; promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store standards to support a flawless shopping experience and comply with Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Maintain quality control; inspect garments altered/steamed/pressed to verify pristine condition before final delivery.
• Respond promptly to customer questions with product and service information.
• Build long-term relationships with customers to meet and exceed satisfaction and loyalty.
• Maintain inventory management by processing special orders, pickups, and ensuring first-quality standards for all merchandise.
• Ensure alteration pricing is at company standards.
• Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues quickly and in line with company guidelines.
• Support cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
• Maintain alterations room cleanliness and organization.

• Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; speak with and hear customers. Manual dexterity for POS, counting money, steaming garments, and using computers and phones. Ability to lift/move up to 10 pounds. Visual requirements include close and distance vision, peripheral vision, depth perception;
  
  ability to read on screens for long periods.

• High school diploma or equivalent
• 1-2 years of retail experience in apparel or specialty store environment
• Prior sewing experience required, preferably in bridal and/or special occasion production
• Prior experience with computerized POS is a plus

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances
  - Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discounts for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (Met Life Hyatt Legal Plans)
• Pet Insurance

Best. Job. Ever! Inclusive language about diversity and inclusion is part of company messaging. David’s Bridal has a policy of equal employment opportunity and encourages applications from qualified candidates. For accommodation information contact Human Resources as needed.