Director, Retail and Donated Goods

Position Details

S Orange Blossom Trail Headquarters - Orlando, FL 32803

Position Type:
Full Time |

Job Shift:
Any | Education Level: 4 Year Degree |

Travel Percentage :
Up to 50% | Category:
Retail

The Director of Retail and Donated Goods at Goodwill Industries of Central Florida Inc is responsible for overseeing the strategic management and operational execution of the retail and donated goods division. This role is pivotal in driving revenue growth, ensuring operational efficiency, and enhancing the overall customer experience while aligning with the organization's mission to provide job training and employment services.

• Develop and implement strategic plans to maximize revenue and profitability in the retail and donated goods sector.
• Oversee the management of retail operations, including staffing, merchandising, inventory control, and customer service.
• Lead and mentor a team of retail managers, fostering a culture of performance excellence and accountability.
• Collaborate with other departments to ensure alignment with organizational goals and objectives.
• Analyze market trends and consumer behavior to identify opportunities for business growth and improvement.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Develop and manage the budget for the retail and donated goods division, ensuring financial targets are met.
• Establish and maintain strong relationships with donors, partners, and stakeholders to enhance the visibility and reputation of Goodwill Industries.
• Drive initiatives to enhance the customer experience and increase customer loyalty.
• Monitor and report on key performance indicators, using data-driven insights to inform decision-making and strategic planning.

Required

Education:

• Bachelor's degree in Business Administration, Retail Management, or a related field. A Master's degree is preferred.

Required Experience:

• Minimum of 10 years of experience in retail management, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing and growing retail operations, preferably within a non-profit or donated goods environment.
• Experience in strategic planning and execution to drive business growth and improve operational efficiencies.

Required

Skills and Abilities:

• Strong leadership and team management skills with the ability to inspire and motivate a diverse workforce.
• Exceptional financial acumen, including budgeting, forecasting, and financial analysis.
• Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Ability to develop and implement innovative strategies to enhance customer experience and increase revenue.
• Proficiency in retail management software and Microsoft Office Suite.
• Strong problem-solving skills and the ability to make data-driven decisions.
• Commitment to the mission and values of Goodwill Industries, with a passion for community service and social impact.