Team Leader, Retail

Lake Nona - Orlando, FL 32832 Overview Position Type:
Full Time

Job Shift:
Any Education Level:
High School

Travel Percentage :
Negligible Category:
Management

Under the direction of the Regional Director responsible for maintaining assigned store. Major duties include supervision of inventory and stock rotations, promoting merchandise, personnel, administration, LP, security and operational procedures, and generating revenue and controlling expense budget.

• Responsible for generating revenue and controlling expense budget for the store and staying within defined guidelines, which includes payroll expenses.
• Transport cash funds to and from the bank.
• Supervise the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organizations procedures.
• Promote merchandise sales and create in store displays.
• Monitor store premises and ensure facilities and grounds are kept in a clean, neat and safe condition.
• Responsible for opening and closing the store as needed.
• Handle employee and customer inquiries in a professional and appropriate manner.
• Follow procedures for dealing with potential disturbances and problems such as calming loud or boisterous customers, evicting customers who are acting in a disorderly fashion or dealing with lost children.
• Supervise, plan and maintain the organization of store personnel; prepare work schedules and arrange for replacement of absent employees, as necessary.
• Responsible for evaluating employee performance; take appropriate disciplinary action as needed and including making termination recommendations.
• Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
• Responsible for instilling proper attitude toward safety and security in employees and trainees, protecting the safety of customers, and ensuring that all store operations are performed in accordance with the Organizations safety and security programs.
• Demonstrate and Maintain good customer service skills.
• Communicate effectively with other departments within the organization in order to work in collaboration.
• Maintain well-groomed appearance and appropriate business dress code including name badge.

• Assist other stores as needed and directed by the Regional Director.
• Ensure that store receipts are handled as prescribed by the Organizations procedures and good security practices.
• Assist in Loss Prevention investigations when necessary keeping sensitive information confidential.
• Complete a variety of reports including schedules, meetings, safety, payroll, and store records.
• R eact calmly and respond to emergencies.
• Respond to alarm calls as necessary. Must be accessible via telephone.
• Coordinate and conduct monthly safety drills or assign to Safety Captain.
• Complete monthly maintenance inspection checklist.
• Perform other duties as assigned.

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

• Ability to adhere to the organizations Core Principles.
• Ability to work independently with minimal instruction and or direction from supervisor.
• Knowledge of the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
• Ability to operate Point of Sale (POS) system.
• Ability to react calmly and respond to emergencies.
• Skilled in conducting phone and face-to–face interviews.
• Skilled in maintaining inventory, sales, and store records.
• Ability to effectively supervise, train and mentor store personnel and community workers.

High School education or equivalent is required. A minimum of three (3) years retail and two (2) years management experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Level 3:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

To perform this job successfully, an individual should have intermediate…