Retail Customer Service II

Join to apply for the Retail Customer Service II role at IKEA

Job type:
Permanent, Part Time.

Hours:

12–20 hours per week; weekend availability required. Pay: $17.58 – $22.42 per hour.

We look for candidates who have a passion for delighting customers, who understand thatъти greatness requires thinking differently, and who value an inclusive and accepting work environment.

• Creates a positive customer experience by ensuring accurate transactions and/or ordersorneo. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers’ needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

• Generous paid time off, holiday and sick time
• Wisely Pay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• Kinder Care tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Petuaq保险 program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
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Medical and Rx plans (must work min. 20 hrs/wk)
• fun a inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check as a condition of employment for this role.

• 1 year sales or customer service experiencezañ preferred
• High School Diploma or equivalent