Retail Back End Department Head

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The Back-End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our Customers by ensuring product availability, accurate pricing, and proper signage on the sales floor. Key responsibilities include the consistent implementation of the Logistics Game Plan, maintaining a 95% E-Commerce fulfillment rate, managing the RTV/Customer Warranty process, upholding receiving standards, ensuring accurate tagging integrity before product placement, and adhering to Company Merchandise Standards when setting products.

• Support and oversee all Logistics and E-Commerce operations.
• Ensure the product is set, in-stock, accurately priced and signed on the sales floor.
• Direct on-floor work assignments and provide specific departmental training for all Associates.
• Participate in weekly department walks with the OM to evaluate the state of the business and create worklists for self/department Associates that align with their strengths; follow up with the OM on the execution of all assigned tasks.
• Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with the Store Leadership Team.
• Assist in keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Coach and train Associates to have an obsessed Customer experience mindset when it comes to e-commerce processed and presentation standards.
• Keep all receiving areas, equipment, and supplies clean, organized, and operational.
• Consistently execute and maintain all receiving programs and procedures.
• Set all new floor plans/planograms in partnership with department Associates, accurately receive all daily receipts, create tickets for purchase order issues, execute monthly markdowns in partnership with department Associates, handle price changes, set Merchandise Standards, complete cycle counts, maintain topstock/backstock integrity, provide override support to the front end and conduct daily safety walks looking for any potential safety concerns in the assigned department.
• Operate as the expert of the assigned department by providing valuable input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Open and close the store when needed, handle cash, deposits, customer escalations, opening/closing procedures, task direction to all departments, maintain brand/merchandising standards across the store, and drive Customer experience and Associate/Customer safety.

• Strong listening and interpersonal skills with excellent verbal and written communication skills; able to communicate cross‑functionally and enforce standards.
• Basic computer skills and working knowledge of Microsoft Office Suite, including Outlook.
• Ability to manage conflict, lead conflict resolution, and hold others accountable.
• Quick learning of business acumen with appropriate training.
• Strong organizational skills to manage multiple priorities.
• Leadership skills with a servant‑leadership approach and the ability to lead by example.
• High School Diploma or equivalent; retail experience preferred.
• Physical ability to stand for extended periods, climb a ladder, move throughout the store, and lift a 30‑lb box overhead.
• Flexible work schedule, including nights, weekends, and holidays as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.