Mgr, Retail Enablement

We are currently hiring for one position that may be based out of either our Florida or California office locations. While we are considering candidates from both coasts, only one role will be filled.

For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience.

At Partners, our people are the heart of everything we do. We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work.

Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way.

Here, you’ll find more than just a job. You’ll discover a culture where you can grow your career, find balance, and make a difference. And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive.

The Retail Enablement Manager plays a critical role in activating, supporting, and optimizing the performance of our retail teams. This role is responsible for building the bridge between strategic initiatives and frontline execution—ensuring that retail employees are equipped with the right tools, training, messaging, and mindset to deliver exceptional member experiences and achieve key business objectives. By aligning people, processes, and promotions, the Retail Enablement Leader drives consistency, clarity, and confidence across all locations.

This individual partners closely with Marketing, Learning & Development, Product, and Retail Leadership to streamline the flow of information, reduce friction in the field, and ensure every campaign, product rollout, or experience enhancement is successfully adopted and delivered with excellence. From in-branch playbooks and job aids to training support and performance insights, the Retail Enablement Leader ensures frontline teams are not just aware—but prepared, engaged, and energized to act.

Ultimately, this role fuels member satisfaction, campaign conversion, employee effectiveness, and brand consistency at every touchpoint.

• Lead the end-to-end enablement of retail initiatives by coordinating communication, tools, and training that drive campaign execution and frontline readiness.
• Ensure retail employees are equipped with timely, accurate, and actionable information to support member interactions, product launches, and promotional offers.
• Serve as the strategic liaison between Retail, Marketing, Product, and Learning teams to align messaging, simplify execution, and drive operational consistency.
• Develop and maintain retail playbooks, job aids, and enablement materials to support day-to-day performance and in-branch excellence.
• Measure and report on campaign adoption and frontline engagement to identify gaps, optimize messaging, and improve enablement impact.
• Champion feedback loops from retail teams to inform continuous improvement of enablement strategies, tools, and resources.
• Support onboarding and ongoing development efforts for retail staff by ensuring alignment of learning content with enablement priorities.

• Minimum Education Required to Perform Job:
  Bachelor’s Degree
• Minimum Years of Relevant Work Experience Required to Perform Job Upon Hire: 5 to 7 years

• 5+ years of experience in retail operations, sales enablement, field communications, or frontline training, preferably in a multi-location or distributed environment.
• Proven track record of activating retail teams around new campaigns, product launches, or operational changes—with measurable impact on engagement or performance.
• Experience collaborating cross-functionally with Marketing, Learning & Development, Product,…