Hospitality Attendant

Orlando Station, 10705

Jeff Fuqua Blvd , Orlando, Florida, United States of America

Posted Wednesday, January 21, 2026 at 5:00 AM

As the Hospitality Attendant for Brightline, you will be responsible for warmly welcoming guests and ensuring exceptional service. You will oversee the preparation and service of food and beverages in the Premium Lounge, Order to Seat/QR To-Go, Smart Lounge, and for bar guests. Additionally, you will champion food safety and sanitation protocols, assist with inventory management, and collaborate with the station manager to order necessary items for the operation.

This is an excellent opportunity for someone driven and passionate about food and beverage preparation and service.

If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

• Welcome Guests with Enthusiasm and Care
  :
  Genuinely welcome guests with a warm smile and a sincere greeting, engaging in conversation when appropriate. Use the 10/5/First/Last rule to make every impression positive and memorable.
• Anticipatory Service
  :
  Listen and respond to guests’ questions, requests, or complaints promptly, solving as many as you can now or communicating with others as appropriate.
• Attentive Service
  :
  Provide attentive and detailed service to all guests; use suggestive selling techniques when referring to menu options and retail offerings and cordially share information about our Company services and destinations.
• Act as Brand Ambassador
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  Take ownership of each and every guest. Be yourself and spontaneous, avoid confusing the guests with slang or hospitality jargon. Show a genuine sense of interest and care to guest challenges and offer appropriate resolutions as per the policies.
• Be Knowledgeable
  :
  Be aware of product offerings and stay current with all relevant information.
• Be Attentive and Energetic
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  Be warm and engaging with all our internal and external Guests. Personalize the experience. Maintain a polished appearance and greet all guests with enthusiasm and energy. Be attentive, provide anticipatory service, and resolve grievances before they escalation.
• Be Proactive
  :
  Give the guest your full attention and anticipate their needs. Provide guests with information on available routes and timetables, platform locations, ticket prices, station offerings, local offerings, and train features. Help at the bar and food and beverage deliveries as needed.

• Preparation and Service
  :
  Prepare and serve hot and cold food, beverages and snacks adhering to Company standards; ensure guests are satisfied with their selections and engage in friendly conversation throughout. Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.
• Presenting Menus
  :
  Present menus, serve, and help customers select food/beverages.
• Serving and delivery of food
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  Serve food to guests at guest specific location and deliver food to dedicated pick-up location.
• Restocking
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  Continually prepare and restock all items and serve guests in a timely manner.
• POS
  :
  Become knowledgeable on the Point-of Sales system and utilize the devices to place orders and collect payments.
• Offer Alternatives
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  Whenever you cannot fulfill a guest request, offer relevant options for the guest to choose from. Be knowledgeable of seating options; take the opportunity to upsell when appropriate.
• Service Recovery
  :
  When a guest is dissatisfied with a product or service, demonstrate empathy and offer solutions that best address the guest's needs. Offer food and beverage to guests using guest recovery carts when trains are delayed.

• Quality Check
  :
  Visually check that the quality of products meets established standards; clean, remove or fix items that do not.
• Time and Temperature Logs
  :
  Record accurate time and temperature logs at established intervals to ensure freshness.
• Cleanliness
  :
  Clean service and work areas to adhere to Company health and hygiene standards.

• Inventory Management
  :
  Re…