Bi-lingual Quality and Assurance Supervisor; Commercial Cleaning

Job Description

Job Description

• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

The Quality and Assurance Supervisor oversees the development, implementation, and ongoing improvement of quality standards and cleaning protocols across all client sites. They monitor performance, conduct inspections, lead training, and collaborate with site supervisors to ensure services meet or exceed contractual requirements, health and safety regulations, and client expectations.

• Develop, implement, and maintain quality assurance programs, SOPs, checklists, and safety protocols.
• Conduct regular site inspections and audits (daily, weekly, monthly) to verify adherence to SOPs, cleanliness standards, and client specifications.
• Lead root cause analysis for quality issues; coordinate corrective and preventive actions (CAPA) and track resolution through to closure.
• Monitor key performance indicators (KPIs) such as cleanliness scores, defect rates, rework, response times, and client satisfaction.
• Perform risk assessments and regular safety inspections to ensure compliance with occupational health and safety regulations (e.g., OSHA/local equivalents).
• Review and approve cleaning methods, chemical usage, equipment handling, and waste disposal procedures to ensure efficiency and compliance.
• Manage quality documentation, including audit reports, non-conformance reports (NCRs), CAPA records, training records, and supplier/chemical SDS documentation.
• Lead, schedule, and document training programs for frontline cleaning staff and supervisors on quality standards, safety, and proper use of equipment and chemicals.
• Support client onboarding and kickoff meetings, providing quality benchmarks and service level agreements (SLAs) explanations.
• Conduct supplier and chemical/material audits to ensure compliant and safe usage.
• Manage non-conformances with clients, elevate as needed, and communicate corrective actions and timelines.
• Assist in the development and execution of internal quality improvement initiatives (e.g., 5S, lean cleaning principles, standardization).
• Facilitate continuous improvement projects and share learnings across sites.
• Prepare and present regular quality assurance reports to leadership and clients as required.
• Maintain a culture of quality, safety, and accountability across the cleaning team.

• Education:
  
  High school diploma or equivalent required;
  Associate degree or relevant certifications preferred (e.g., QA/QA for cleaning, Facility Management, Occupational Health & Safety).
• Experience:
  
  Minimum 35 years in quality assurance, operations, or supervisory roles within the cleaning, facilities management, or service industry.
• Certified Cleaners Professional (CCP) or equivalent
• Occupational Health and Safety certification (e.g., NEBOSH, OSHA-10/30)
• ISO 9001 quality management awareness (not mandatory but beneficial)
• Knowledge:
  Cleaning industry best practices, sanitization protocols, and infection prevention principles
• Health and safety regulations and chemical handling standards
• Document control, audit methodologies, and NCR/CAPA processes
• Skills:
  
  Strong attention to detail and analytical thinking
• Problem‑solving and root cause analysis (e.g., 5 Whys, RCA)
• Excellent communication and interpersonal skills
• Training and coaching abilities
• Time management and organizational skills; ability to manage multiple sites
• Proficiency with MS Office or Google Workspace; experience with QA software or field audit apps is a plus
• Physical Requirements:
  
  Ability to perform site inspections, climb stairs, and stand for extended periods as needed
• Willingness to work flexible hours, including weekends or evenings for site visits and audits

Pay rate: $15.00 per hour/12-16 hours a week

Mileage included in travel